Providing intelligent solutions and services to partners in travel, hospitality, community association and related industries.

Directed teams within Global Operations for Clubs and Memberships, driving strategy in call center acquisitions, partner integration, and implementation. Ensured business readiness, enhanced customer experience, and sustained services for 1M+ members, contributing to revenue exceeding $200M.Spearheaded Global Strategic Integrations and Distribution, managing supplier and technical partnerships, PCI compliance, revenue management, financial planning, and quality control on a global… Show more Directed teams within Global Operations for Clubs and Memberships, driving strategy in call center acquisitions, partner integration, and implementation. Ensured business readiness, enhanced customer experience, and sustained services for 1M+ members, contributing to revenue exceeding $200M.Spearheaded Global Strategic Integrations and Distribution, managing supplier and technical partnerships, PCI compliance, revenue management, financial planning, and quality control on a global scale.Successfully launched “Travel + Leisure Go” for Professionals in 2022, achieving a remarkable 200% increase in registered audience and a substantial 38% revenue growth in 2023; initiated branded designations and program evolution in 2023, resulting in visits to the platform surging by over 300%.Innovated a "Concierge Point of Sale" turnkey SaaS program, rebranded and optimized as “Concierge GO”, leading to an impressive 120% growth over one quarter, with sustained growth projections over several years.Led the implementation of a fraud platform for the organization, reducing losses by an immediate 95%, translating to millions added to the bottom line.Cultivated and maintained robust partnerships within the organization, collaborating with primary stakeholders to optimize the use of supply, platforms, and resources across the business.Directed multiple Call Center and Operations transitions, streamlining services for organizational optimization. Show less

Developed immediate action plans and a supportive culture, resulting in a notable 6% improvement in customer satisfaction scores; earned the prestigious Crystal Pineapple in 2014 as the top resort.Achieved top performance in compliance and financial management with combined $45M budget, optimizing operations and processes.Led local leadership transitions, training new leaders, and ensuring growth of talent within the organization. Acted as President for 2 HOA’s and CAM/Affiliate… Show more Developed immediate action plans and a supportive culture, resulting in a notable 6% improvement in customer satisfaction scores; earned the prestigious Crystal Pineapple in 2014 as the top resort.Achieved top performance in compliance and financial management with combined $45M budget, optimizing operations and processes.Led local leadership transitions, training new leaders, and ensuring growth of talent within the organization. Acted as President for 2 HOA’s and CAM/Affiliate Manager for 2 additional resorts.Contributed to an elite committee to build new operational standards and policies for resorts; pioneered the successful pilot of all new technology programs and platforms for the organization. Show less

Oversaw all aspects of Resort Operations, Revenue Management, and Reservations through reinvention and a $25M renovation.Analyzed existing data, completed property planning, including room matrix for revenue optimization, and managed full branding and brand standards of the resort.

Managed all aspects of operations, finance, board relations, reserve projects, and financials for 3 primary resorts.Provided expert advice to the Analytics Team through new internal reporting processes for customer satisfaction based on analytical expertise and deliberate use within the business.Lifted all primary resorts to World Class with sustained success, improving board and associate relations and culture for the lowest-performing resort.Successfully piloted new… Show more Managed all aspects of operations, finance, board relations, reserve projects, and financials for 3 primary resorts.Provided expert advice to the Analytics Team through new internal reporting processes for customer satisfaction based on analytical expertise and deliberate use within the business.Lifted all primary resorts to World Class with sustained success, improving board and associate relations and culture for the lowest-performing resort.Successfully piloted new technology platforms for resorts and assisted other Florida resorts as needed to improve performance and provide temporary Management for transitioning leadership. Show less

Successfully managed staff through ownership/management transition, increased guest scores over 9%, and maintained nearly all associates through closing, finding more than 99% new roles. Led the resort to be ranked in the top 10 resorts of the brand, while also delivering an excess of $1m in profit for closing resort. Consistent market leader of RevPAR due to exceptional revenue management, focused and innovative marketing and sales efforts and strong partnerships… Show more Successfully managed staff through ownership/management transition, increased guest scores over 9%, and maintained nearly all associates through closing, finding more than 99% new roles. Led the resort to be ranked in the top 10 resorts of the brand, while also delivering an excess of $1m in profit for closing resort. Consistent market leader of RevPAR due to exceptional revenue management, focused and innovative marketing and sales efforts and strong partnerships. Successfully led and delivered on all financial, contractual, Human Resources related, and technical aspects of the decentralized business. Show less

Led all areas of business related to Finance, Legal, Technology and Human Resources for Marriott Courtyard Jensen Beach and Holiday Inn Port St. Lucie, delivering all responsibilities timely and accurately. Managed all financial planning, reporting and related processes in alignment with organization policies. Developed new processes to support teams and financial processes, while also developing data feeds to create ongoing forecasting tools.