Amy M. Zimmerman, Pmp, Pmi-Acp Email & Phone Number

Nashville, TN, US

• Honed skills through various roles such as Client Relationship Specialist and Professional Services Associate before being promoted to Product Owner. Long-term management of client needs transforming into software.
• Lead a SaaS Agile team which includes 8 developers (frontend/backend), 1 UX designer, and 2 QA Engineers.
• Orchestrated 10 highly successful release cycles, centering on developing cutting-edge reporting functionality and user experience improvements, resulting in substantial product enhancements and customer satisfaction.
• Drive ongoing customer success through administration of ongoing release cycles exceeding $1,000,000each cycle in applied resources and human capital.
• Monitored and managed a portfolio of professional services projects exceeding $500,000 in additional sales opportunities.
• Direct customer retention and account management for up to 100 domestic and international clients totaling over $300,000 in revenue and ongoing subscriptions.

Provided support for one-off service requests as well as modifications to existing services. Lead implementation of various projects such as data integration, Single Sign On administration, third party payment configurations, and feature development on a paid basis. Worked with a team of 3 offshore developers to facilitate project work and collaborated.

Support client systems utilizing career services product software. Provide training on system functionality and utilization including existing system configuration and implementation of new modules. Oversee custom development requests for new system features as well as integration with data feeds for real time database updates. Research and report client.

• Collaborated with external customers (employers) for recruitment activities and events held at the Owen Graduate School of Business. Mentored and led a team of 8-10 MBA students who acted as ambassadors to visiting.
• Implemented new career services software, achieving initial 68% annual cost savings and 78% ongoing savings from the original budget. Enhanced user experience reduced training time and utilization for new users.
• Recommended and obtained approval for inhouse resume book generation, directly contributing to meeting a required 10% budget reduction for the new fiscal year.

Provide comprehensive administrative support for a team of Independent Financial Advisors and Business Coordinators specializing in expatriate and international-investor insurance and financial planning. PIC Middle East, a wholly owned subsidiary of deVere & Partners, is the largest, most successful offshore financial advisory company in the Middle East..

Maintained all administrative functions and support efforts for Project Manager of Armed Forces Officers’ Club. Was regularly called upon to assist the Executive Office staff (comprising a Director and Assistant Directors of specific functional areas) in absence of Executive Office Administrator.