Ana Dimitrijevic Email & Phone Number

Diagnose and troubleshoot technical issues related to our products or servicesConducting quality assurance for projectsTesting and providing feedback on new software solutions for Web, iOS and other production appsCollaborate with cross-functional teams, including product development, engineering, and quality assurance, to communicate customer feedback and contribute to continuous product improvementReporting to Github and escalating to developersAssisting with any customer inquiry regarding app features Document all customer interactions, including issues reported and resolutions provided, accurately and thoroughly in our CRM systemResolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or the adjustment; following up to ensure resolution.

Training and mentoring a small team, testing the software and applications while working on projects. Providing detailed documentation for encountered problems. Communicating with multiple teams to ensure the highest quality of the end product.

Making a 3D tour for real estate, using a few different tools to make a whole product.3D Modeling, 3D Virtual Tour, Floor Plan, HDR Photos, Property Management, Video Walkthrough, Virtual Walkthrough

Belgrade City, Centralna Srbija, Serbia

-SAP-entry and administration of user data on platform Sasomange.rs-change and update the content of the platform according to established procedures-testing new platform functionalities

Bachelor'S Degree, Information Technology Engineer

High School Diploma, Socio-Lingual Sciences, 5.0