Ana-Maria Anghel Email and Phone Number

▪ Analyze training needs and create learning paths for personal and career growth. ▪ Create training content (soft-skills and hard skills). ▪ Deliver L&D training sessions adapting the content to the global audience. ▪ Facilitate onboarding training and pre-process specific sessions. ▪ Improve and redesign training sessions according to participants feedback and needs using a design thinking approach. ▪ Coordinate mentoring programs for career growth. ▪ Promote a coaching culture. ▪ Generate training reports and learning calendar.▪ Manage CSR campaigns in accordance with company values. ▪ Colaborate with NGOs and stakeholders for community impact. ▪ Organize activities and projects to support environmental, social, and corporate governance.

▪ Draft and process contract documentation for Services transactions.▪ Apply and advise sales people on current business practices, pricing policies, revenue recognition policies, risk management, credit and current sales compensation guidelines.▪ Work with Legal department to ensure compliance with Oracle guidelines and policies.▪ Validate Process – providing final approval on signed contract documentation (ordering document, agreement and purchasing documentations, signatures on all relevant documents).▪ Process trainer:▪ Deliver quality workshop training to new employees in the department.▪ Prepare and deliver process training (face 2 face and online). ▪ Take over and transition processes from other lines of business and ensure implementation.

▪ Order management administrator in SAP & Siebel. ▪ Follow credit approval process (including dispute resolution). ▪ Validate POs and obtain supplier acknowledgement. ▪ Set up customer master data & management. ▪ Generate invoices and goods receipts of orders on delivery. ▪ Deliver process training for new employees on tools and data.

▪ Deliver process training.▪ Prepare reports for business reviews and quality reviews. ▪ Monitor the accuracy of handled incidents and report performance to the client. ▪ Generate daily, weekly and monthly reports or ad-hoc data for all supported services. ▪ Monitor backlog, KPIs and QA.

▪ Offer technical support in French to end-users via phone, email and chat. ▪ Analyze data, identify root cause of issues and drive troubleshooting and solution actions for the end-users. ▪ Update periodically the online knowledge base concerning products and services for the customers.

▪ Act as a technical advisor, ensuring customer satisfaction metrics are met. ▪ Follow up on end-users Web Requests, E-mails, Chat and Voice Mails, in French and English.