Identify weak points in the administrative operation of the dealership, including the following areas; phone etiquette, reception of the customers, registration of vehicles, account payable, account receivables, neglected collection cases; and create an action plan to improve the deficiencies. Create operational manual and provide training to current employees. Reorganization and proper filing of documents and records from employees, customers, vendors, and files in general. Establish cash handling policies.

Assisted outsource accountants with month end process. Provided reports and information to the UK head office. Ensure that all financial procedures are maintained including appropriate sign offs. Processed payments for vendors in a timely manner. Prepared payroll spreadsheets, calculation of staff tips and other HR reports for submission to payroll provider. Coordinate recruitment process utilizing the recruitment system. Performed on boarding process for new staff, including managed new hired paperwork and leading new hire orientation with support from HR corporate. Managed petty cash accounts. Administered central point of sale system (Tevalis). Prepared revenue statements for concessionaires. Ensured all financial procedures are maintained including appropriate sign offs. Managed general office administration, including files organization, offices supplies orders, among others.

Enter invoices in the system identifying and adjusting any duplicate charges, discrepancies, or incorrect records. Reconcile vendors statements and process payments. Keep track of credits owed to the company to ensure all credits are properly applied to vendor’s payments. Process documentation for vehicular sales and transfers according to legal and state requirements in a timely manner. Use proper cash handling and accounting procedures to total, process, and collect payments from customers. Assist customers and vendors with any inquiry. Implementation of efficiently use of database system:, scanning documents, using preset notifications, emails, and placing notes to improve customer satisfaction and employee performance. Prepare reports required by management.

Human Resources Area: Assisted in on boarding and orientation process for new hires. Maintained employee files updated. Trained new administrative - accounting employees. Being the connection between employees and management. Responsible for corporate events organization. Development of standard operations procedure manual.Account Payables Area: Managed vendor/supplier relations. Coordinated the processing, distribution, accuracy verification and payment of invoices in a timely manner, including dealer products refund, payments for utility bills and vendors. Researched and solved billing problems and correct invoicing and journal entry errors. Reconciled processed work by verifying entries and comparing system reports to balances.Account Receivables Area: Supervised A/R clerks. Preparation and delivery of monthly credit report for customers. Supervised accurate posting of customer payments and other revenues. Daily bank accounts reconciliation. Managed collections process by examining customer payment plans, payment history, credit line; and taking further actions. Verified validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and customers. Developed reports to detail aging and past due accounts

Delivered AIM accounting system training for new employees. Being the contact between the agent, underwriter and accounting management. Keep agent’s accounts up to date implementing collection process. Responsible for doing extensive research on how payments are applied. Reduced accounts past due from 20 % to 5 %.

Managed, evaluated and supervised performance for housekeeping employees, and guaranteed they meet the company standards. Trained new personnel in policies and procedures, as well as operation of cleaning and maintenance equipment. Handled complaints, and all housekeeping-related customer service concerns and resolved any problems efficiently.

Supervised development and evaluation of training plan. Managed job benefits for over 300 employees. Coordinated company social and employee events. System configuration SAP/R3 (information database), implementation and training. Managed a project of evaluation for employees. Maintained proper security for employee files and follow privacy procedures all the time, created and provided training of new system and policies.

Recruited, interviewed, and recommended employees to fill vacant positions. Updated and evaluated job hierarchy structure. Coordinated elaboration of job descriptions, as well as created a standard operation procedures manual. Checked resumes and updated files of eligible applicants. Managed training plan application and evaluation.