• Monitoring Freddie Mac, Fannie Mae, VA, FHA, Private and Bank owned all investor guidelines to assure compliance within the modification work out process• Review and respond to audit request from internal business partner and/or external agencies• Review reports, processes and loan level information to verify adherence to regulatory and investor requirements• Identifying trends, researching systemic issues and recommending solutions to upper management• Creating and editing new aides for new procedures and reports• Distributing work assignments that require discretion and independent judgment• Perform the compliance review and approval of underwriting decisions for all government, asset, bank owned, securitized and private portfolios. • Managed pipeline of loans to ensure all underwriting decisions are audited within service level agreement.• Proficient in Windows LAN/PC environments and systems, MSP(dos), VLS, Oracle, CCW, Fortracs, I-vault, Lenderlive, Share Point, Info-source, Agent Desktop(automated underwriting system), Apex, DWS databases, Loan and investor servicing answers (LISA), Microsoft office 2010 and Freddie Mac WPII-work out prospector • Assisted Vice President approving and requesting level 400 loans• Title ordering and grade resolution-clearing Judgments, liens and associated dilemmas• Research and resolve modification failure reasons due to guideline violations• Established credibility and rapport between different lines of business• Internal and external auditing• Treasury coding

• Provide directional feedback to skip vendor associates in regards to account policy/best practice to obtain and maintain mutually beneficial relationships.• Provide excellent customer contact and provided customers solutions to their financial situation.• Assisted team members with escalated loss mitigation and bilingual calls. • Assisted/mentored the aptitude in new hires who were training to specialize in skip recovery.• Identified the need of each customer while following the FDCPA laws.• Ran necessarily reports and available skip tracing tools to locate the client or location of the collateral to obtain payment or recover property.• Examining the quality of skip vendor updates for the appropriate responses to bring the account up to date.• Bilingual; speak, read and write Spanish fluently-Spanish Customer Assistance