Australia’s leading dental practice for cosmetic dentistry • Strategically managing the patient schedule of over 20 clinicians to support smooth, well-coordinated operations within the practice• Handling new patient and existing patient enquiries in person parallel to multiple online communication streams• Providing nationally recognised customer service through multiple channels

• Delivered personalized service to new and existing customers, while uncovering their individual needs• Provided advice and solutions• Achieved and maximised daily KPIs and contributing to the team to reach up to 200% of target• Strategically liaised with all types of customers to produce successful outcomes for the business