Ana Shepherd Email & Phone Number

Newnan, Ga, Us

Payroll,Treasury and Training Analyst.

United States

Payroll/Treasury/Training Analyst. KCS Coach and Publisher

Chick Fil-A Headquarters

Troubleshooting software and hardware as well as the restaurants network for Chick-fil-A

Atlanta, Georgia

Manage payroll processing software for all chick-fil-a restaurants reconcile time punches, check status tracking and stopping payments when required to include bonus, cash prizes, garnishments, salary and hourly wages.

● Team guidance - Manage and train 24 employees resulting in a 95% success rate at meeting our calls-answered and agent audit goals two years’ straight.● Resolve problems effectively - Team handles over 5,000 calls per month with only two recorded complaints and customer satisfaction at 100% in the past 4 months.

● Cash-flow management - Daily production control and delinquency reporting to resolve discrepancies. Exceeded goal of 90% average monthly resolution rate across 500 accounts.● Real estate - 10 yrs. of experience with loan closing, follow up, recording and notarizing. Produced 8 to 10 closings monthly.● Auditing and compliance - Established client payment plan program to monitor payment compliance and progress - Reduced uncontrolled payment activity by 10%.● P&L management - Prepared monthly reports for records, closed terminated records, completed final audits of charts.

● Financial analysis - Analyzed financial activities for two major U.S. Marine Corps aviation departments: Repairables and Consumables. Met audit expectation of 98% to military standards during my term of service. ● Project accounting - Audited repair and parts expenses valued in excess of $42million while at MALS 26 Air control including operations of the V22 Osprey, various cargo aircraft and pilots’ air time. ● Operations and process improvement - Overhauled procedures that improved labor and parts expenses yielding a 40% reduction of expenses vs. the prior year.

Bachelor'S Degree, Psychology, 3.0

Paralegal

Marketing And Management, Marketing/Marketing Management, General

Majored in Business Marketing and Management