Ana Sofia Da Fonseca

Ana Sofia Da Fonseca Email and Phone Number

Enterprise Architecture and Business Analysts - Customer @ SONAE ARAUCO
Porto, PT
Ana Sofia Da Fonseca's Location
Porto, Porto, Portugal, Portugal
Ana Sofia Da Fonseca's Contact Details

Ana Sofia Da Fonseca work email

Ana Sofia Da Fonseca personal email

n/a
About Ana Sofia Da Fonseca

Team player | Autonomous | Curious | High-energy | Reliable | Eager to take the initiative | Creative | Results oriented | Strong communication skillsHighly accomplished and results-driven Project Manager with a strong focus on enhancing customer experience. More than 20 years of experience, with proven expertise in leading and delivering complex initiatives in the customer service, marketing and sales areas. Adept at managing diverse teams, collaborating with cross-functional stakeholders, and driving transformative projects to achieve strategic business objectives. Combines strong leadership skills with a customer-centric mindset to ensure service delivery. Possesses excellent communication, problem-solving, and analytical abilities to navigate challenges and drive continuous improvement.Executive MBA at Porto Business School.University degree in Computer Science by the University of Minho.

Ana Sofia Da Fonseca's Current Company Details
SONAE ARAUCO

Sonae Arauco

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Enterprise Architecture and Business Analysts - Customer
Porto, PT
Website:
sonaearauco.com
Employees:
828
Ana Sofia Da Fonseca Work Experience Details
  • Sonae Arauco
    Enterprise Architecture And Business Analysts - Customer
    Sonae Arauco
    Porto, Pt
    View
  • Sonae Arauco
    Enterprise Architecture & Business Analysts - Customer
    Sonae Arauco Sep 2017 - Present
    Enterprise & Solution Architect for Sales Business Applications.Investigate, research and prototype new solutions.Topic area ownership & guidance for Operations and Delivery teams.Main achievements as Project Manager:. Global assessment and sourcing for Pricing solution.. Customer Portal, with Salesforce Experience Cloud. Customer Single View Application, with Salesforce Service. CTI solution for all Sales Backoffices, with Talkdesk . New Website of Sonae Arauco (integrations with Salesforce)Agile methodology for project management, as well for continuous improvement management.
    View
  • Sonae Industria
    Business Processes & Systems - Marketing & Sales Competence Center Team Leader
    Sonae Industria Sep 2013 - Sep 2017
    Maia
    Leading of functional team, responsible for the global solutions for Marketing and Sales Area in Sonae Indústria.Main Achivement as Project Manager:. Global CRM Solution (Salesforce), in all geografies (PT, ES,DE, NL, SA and CA).. GDPR Compilance for Customer Contacts. Samples and Marketing Materials Management Solution. Material Collections and Catalogs Management (SAP)
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  • Sonae Industria
    Business Process Management (Bpm) Coordinator
    Sonae Industria Nov 2012 - Aug 2013
    Develop and sustain Processes Architecture by designing, analyzing and improving end-to-end processes. Main Responsibilities were:• Coordinate process implementation & optimization.• Support the assessment of processes performance.• Identify improvement opportunities with process owners.• Ensure implementation compliance with company guidelines, rules and policies.• Align and integrate processes with organization & systems.
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  • Sonae Industria
    Country It Coordinator - Iberia & Nbb
    Sonae Industria Apr 2011 - Oct 2012
    Establish the link between the IT and the business, ensuring that both are connected, working effectively together and are directionally aligned.Responsible for managing the IT services in country / area, ensuring an effective IT service delivery and that the business needs have proper visibility and are addressed in an agreed time frame.
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  • Sonae Industria
    Iberia Applications Team Leader
    Sonae Industria Jan 2009 - Nov 2011
    Responsible for the Iberia applications team, management and follow up actions.Coordination of SAP Implementations and other projects in Iberia companies of Sonae Industria.
    View
  • Sonae Indutria
    It - Logistics
    Sonae Indutria Apr 2002 - Dec 2008
    Participation in SAP roll out projects, in SD area.Major Tasks: Business blue print and Gap analysis.Functional analysis, Training and Support after go-live.Support in SAP and TREE (Legacy System - Unix); Project manger of several projects in Iberia companies.
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  • Citeve – Centro Tecnológico Das Indústrias Têxtil E Do Vestuário De Portugal
    Analyst And Project Specialist
    Citeve – Centro Tecnológico Das Indústrias Têxtil E Do Vestuário De Portugal Dec 1997 - Mar 2002
    Information systems consultant. Business analyst and project manager;Represented the IT participation in one of the first European R&D projects in the e-commerce area - ECHOES Project (2000-2002). Back then, there was some skepticism about online sales and the potential of e-commerce. It was a huge and amazing challenge to me, to communicate, explain and involve the textile industry to participate in this project of an emerging technological trend. After 10 years, electronic commerce was an unavoidable reality and sales through this channel assume extremely important proportions for all clothing brands.
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  • Globalsoft Bsc
    Analyst And Developer
    Globalsoft Bsc Jan 1997 - Nov 1997
    Analyst and developer; Specification and development of software.

Ana Sofia Da Fonseca Skills

Sap Team Management Sap R/3 Erp Management It Service Management Business Process Analysis Itil Sd Sap Erp Business Process Improvement Requirements Analysis Sap Implementation Logistics Change Management Microsoft Sql Server Databases Sap Products Team Leadership

Ana Sofia Da Fonseca Education Details

Frequently Asked Questions about Ana Sofia Da Fonseca

What company does Ana Sofia Da Fonseca work for?

Ana Sofia Da Fonseca works for Sonae Arauco

What is Ana Sofia Da Fonseca's role at the current company?

Ana Sofia Da Fonseca's current role is Enterprise Architecture and Business Analysts - Customer.

What is Ana Sofia Da Fonseca's email address?

Ana Sofia Da Fonseca's email address is as****@****ria.com

What schools did Ana Sofia Da Fonseca attend?

Ana Sofia Da Fonseca attended Ie Business School Executive Education, Porto Business School, Universidade Do Minho.

What skills is Ana Sofia Da Fonseca known for?

Ana Sofia Da Fonseca has skills like Sap, Team Management, Sap R/3, Erp, Management, It Service Management, Business Process, Analysis, Itil, Sd, Sap Erp, Business Process Improvement.

Who are Ana Sofia Da Fonseca's colleagues?

Ana Sofia Da Fonseca's colleagues are Luis Miguel Monteiro, Gonçalo Miguel Pais Antunes, Pedro Campos Abad, Javier Balsa Jiménez, Rafael Ferreira, Markus David, Werner Ebenhoch.

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