Ana Maria Ramirez Email & Phone Number

Florida, United States

Responsible for managing and supporting local and global back office data capture and accounting Systems at American Express GBT and integrating new systems into the GBT stack as a result of M&A's.

Primarily responsible for supporting the continued health and growth of the NetSuite application at American Express Global Business Travel. I work closely with cross-functional team members to Analyze complex business problems and assess how NetSuite can be implemented to solve them. We have implemented NS in 30+ GBT markets and growing, and continue to identify opportunities to improve process efficiencies, provide analytic insights and support business growth and needs.

Virtual

Responsible for leading a virtual team of 25 individuals, consisting of Project Managers, Business Analysts and User Acceptance Test Analysts spread across the US, Canada and Singapore, and a portfolio of 13 Travel Counselor facing tools utilized in US and Canada Business Travel Centers, and in the US and Singapore Regional Service Centers. In partnership with American Express Technologies, ensured timely delivery a number of US and Global projects within timeline, scope and quality targets.

As a consultant and later an employee, successfully managed the development of new functionality and system enhancements across a wide range of AEGBT systems including TravelBahn My Profile, GMAX, CAP, @Work, TicketTracs, acting as both project Manager and Business Analyst and Architect. Delivered high quality software by ensuring customer needs and requirements were met within agreed to timeline and budget. Some of my projects include: o Commission Override Tracking System Re-Platformo Enhanced Commission Recovery Systemo Rosenbluth Travel Integrationo Itinerary Remarks Automation o MI Data Quality Improvementso Re-design of @Work Reporting o Creation of the AEBGT Statement of Work Database with integrated approval processo PreTrip Authorization (PTA) tool Internationalization including language support

Miami, Fl

Maimi, Fl

Miami, Fl

Lead a team of 21 Analysts and Programmers responsible for development and maintenance of the Global Max Travel back office accounting system, servicing 50 TMC’s on 5 GDS’s. In partnership with American Express, gathered requirements and enhanced this once US specific back office system to processes and reconcile local BSP transactions and support data capture and multi-currency accounting functions for all primary Amex markets

Miami, Fl

Purchased a nearly bankrupt Travel Agency, and brought it to profitability within the first year. Designed and Implemented a back office/accounting system.

B.S., Hospitality Management - Tourism And Travel Management

Activities and Societies: Graduated Summa Cum Laude

Architecture And Urban Design

Activities and Societies: Sigma Kappa Sorority Attended on an IIE Fulbright Scholarship