Ana Baker Email & Phone Number

A stellar and efficient Project Coordinator who can promptly address client concerns in an empathetic and constructive way while managing solar and roofing projects from start to finish, serving as a client’s main point of contact throughout the production process.

• 

  Senior Project Coordinator

  Greenbrilliance

  2022 - Present - 13655 Dulles Technology Drive, Herndon Va 20171

  * Providing outstanding customer service and effectively managing client expectations.* Communicate with clients, contractors, and internal departments regarding project specifics and system design, including implementing proposed solutions and tracking estimated timeframes.* Field client issues, escalate to appropriate teams if needed, and follow up to ensure timely resolution coordinate with development teams to translate technical components to the clients.* Document project specifics and track updates in Scoop.* Continuously deliver high-quality service and problem resolution to ensure our organization is adhering to the high service levels expected by our clients.* Internal pipeline management and metric reporting within Scoop tracking app* Track, manage, and communicate milestones and deliverables in Insite for client-facing reports* Assist Project Managers with report and dashboard support. * Support Project Managers in monitoring job statuses to ensure jobs will meet deadlines.* Daily communication within the engineering management team.* Assist in driving and completing department initiatives.* Document processes and aid in creating departmental efficiencies