Barbara Xavier Email & Phone Number

State Of Ceará, Brazil

Fortaleza, Ceará, Brasil

Duque De Caxias, Rio De Janeiro, Brazil

The Plural Society Institution is a non-governmental organization (NGO) that serves women, single mothers, and children in situations of social vulnerability. Its mission is to transform the social environment of communities through cultural, sports, and income-generating activities.My main responsibilities are:● Creating, organizing, and designing web and mobile interfaces;● Facilitating the client's product vision through research, conception, wireframes, sketches, mockups, and prototypes;● Identifying usability issues;● Devising effective solutions, adopting a user-centered design strategy, and quickly testing and iterating;● Collaborating with other team members and stakeholders.

Fortaleza, Ceará, Brasil

Fortaleza, Ceará, Brazil

Resolvvi is a lawtech startup that seeks to simplify and reduce bureaucracy access to justice for consumers who have suffered problems with flights or undue negative credit.In this role, my job was:● Analyze cases registered on the platform, of flight products and unduly negative names, defining which would be the most potential, sending them to the Closers team;● Customer service of "cold" leads● Survey and identification of user demands, helping to build solutions. As a mid-level analyst, I worked closer to the product team helping with tasks focused on optimizing the conversion funnel, performing tests and assisting in discovery processes.

Fortaleza, Ceará, Brazil

In this role, my job was:● Analyze cases of the product "negative names improperly" registered on the platform;● Define and execute strategies to accelerate the closing, requesting what was left to close the sale via product or WhatsApp service.● Contribute to the structuring of the sales sector, assisting with the onboarding of the "name improperly negative" product for new analysts.

Fortaleza, Ceará, Brazil

In this role, my main job was:● Customer service for the considered "cold" leads, helping them solve their pending issues by registering on the platform, providing the best possible customer experience;● Carry out the closing of sales for customers that became potential.● Contribute to the structuring of the customer experience sector of the "name improperly negative" product squad.

Fortaleza, Ceará, Brasil

Main roles:● Branding and brand strategies;● Trend research, content production for social networks● Activities propagation with focus on attracting new customers;● Customer service of potential new customers through social networks.● Production of activities focused on customer retention and engagement.

Fortaleza E Região, Brasil

Estágio obrigatório. Detalhamento de projetos e visitas técnicas.

Fortaleza

Acting in the coordination of "Material Historical Heritage" sector.● Management and organization of ongoing and/or paused tipping processes;● Technical visits to buildings intended to be listed.● Participation of the organization in the 3rd SECULTFOR Heritage Education Seminar.

Ux/Ui Design, Product Design

Bacharelado Em Arquitetura E Urbanismo, Architecture

Capacitação Como Designer Gráfico, Graphic Design

Intercâmbio, Architecture