Customer Success Manager
Current• Manage a book of 100+ customers ($3.6 ARR)• Ensure customers have a smooth onboarding and implementation phase• Understand how customers are using the product and find ways for them to increase their return on investment• Lead scheduled check-ins, QBRs, and monitor client satisfaction• Be the voice of the customer to prioritize feature requests and platform improvements during product discussions• Identify new business ( upsells) opportunities and develop strategic plans for ensuring customer retention and expansion that have resulted in achieving 228.% for individual customer expansion in 2024• Founding Co-Lead of Latinx Network Employee Resource Group• Revenue club May 2024