Customer Success Manager
Current- Manage a book of 100+ customers ($3.6 ARR)
- Ensure customers have a smooth onboarding and implementation phase
- Understand how customers are using the product and find ways for them to increase their return on investment
- Lead scheduled check-ins, QBRs, and monitor client satisfaction
- Be the voice of the customer to prioritize feature requests and platform improvements during product discussions
- Identify new business ( upsells) opportunities and develop strategic plans for ensuring customer retention and expansion that have resulted in achieving 228.% for individual customer expansion in 2024