Director, Publisher Operations
CurrentOversee Publisher services and coordinate the certification queue.Ensure certification tests comply with company business rules.Provide exceptional service to publishers during the certification process.Identify gaps and areas of weakness to focus on where to improve our publisher footprintManage and support offshore vendor teams.Optimize queue capacity to meet company volume requirements.Develop solutions to facilitate the Certification process.Handle external consultants for infrastructure needs.Design and implement business processes to achieve organizational goals.Track and communicate the status of business initiative projects.Assist in budget planning, resource allocation, and scheduling for process improvements.Present analyses, solutions, and business cases to senior management.Coordinate with cross-functional teams to develop business process requirements.Manage various ad hoc projects from initiation through execution.