Ana Carolina Sena Email & Phone Number

Federal District, Brazil

Livelo - Matriz

AM in the Analytics Team, I am responsible for the B2B, B2C and Corporate Squads, leading the implementation of agile methods to improve the efficiency and performance of the teams. I facilitate the ceremonies, ensuring that all steps of the process are conducted collaboratively and ensuring that all members have visibility into impediments that affect.

Backoffice

As a specialist in process mapping, I conduct technical and operational requirements gathering in order to fully understand the demands and projects in question, and document them in the Business Development Toolkit. I also guarantee the proper recording of information about processes and demands, through the preparation of documents such as Procedures.

Brasília, Distrito Federal, Brasil

Responsible for the development of workflows related to the processes of the Delivery/Commercial teams. Detailed analysis of Public Notices and Terms of Reference, in addition to defining actions and monitoring deadlines for participation in RFPs and Tenders. Expertise in sales contact management systems, ensuring an adequate approach flow for Leads.

Tribunal De Contas Da União - TCU

I was responsible for the implementation and documentation of ITIL processes, such as Change, Release and Problem Management, following the best practices proposed by the ITIL Library. To drive the progress of the team and processes, I developed action plans and helped define OKRs together with the team, in line with the Definition of Done (DOD) agreed by.

Quality And Governance Team - Performance In Federal Government Agency

Acting in the IT Services Governance team in several Federal Government Agencies at the same time;Process mapping, raising technical requirements for improvement implementations;Elaboration of Action Plans for the progression of the Governance maturity of the entire Superintendence;Elaboration of progress reports on recurring demands, providing insight to.

Ministério Do Desenvolvimento Regional

Ministério Da Integração Nacional

Bacharelado

Tecnólogo