Ana Carolina Sena Email & Phone Number

Federal District, Brazil

Livelo - Matriz

AM in the Analytics Team, I am responsible for the B2B, B2C and Corporate Squads, leading the implementation of agile methods to improve the efficiency and performance of the teams. I facilitate the ceremonies, ensuring that all steps of the process are conducted collaboratively and ensuring that all members have visibility into impediments that affect workflow and deliverables. Considering the almost 100% remote environment, I promote effective communication, creating open communication channels and facilitating the sharing of information among the team. I hold individual meetings (1:1) with the Squads, providing a space to discuss specific issues and align expectations. In addition, I support POs in prioritizing the backlog, ensuring that the value delivered to the customer is maximized. To measure the progress and performance of the Squads, I monitor agile metrics indicators, such as lead time, cycle time, throughput, CFD, among others. These metrics help us to identify areas for improvement and optimization opportunities, contributing to the continuous improvement of processes.

Backoffice

As a specialist in process mapping, I conduct technical and operational requirements gathering in order to fully understand the demands and projects in question, and document them in the Business Development Toolkit. I also guarantee the proper recording of information about processes and demands, through the preparation of documents such as Procedures, Guidelines and Minutes. I work to encourage the team to implement the best practices in process mapping, using methodologies and techniques that maximize the final delivery to users. I collaborate in solving problems, working together with the Process Owner and/or the end user. I also provide support in defining work agreements. I conduct improvement activities based on the BackOffice Process Team's operating model. Providing technical and operational guidance, I conduct training workshops to empower the team. Another important contribution is the survey of agile solutions for the Team, with the aim of simplifying daily tasks and promoting the team's self-organization.

Brasília, Distrito Federal, Brasil

Responsible for the development of workflows related to the processes of the Delivery/Commercial teams. Detailed analysis of Public Notices and Terms of Reference, in addition to defining actions and monitoring deadlines for participation in RFPs and Tenders. Expertise in sales contact management systems, ensuring an adequate approach flow for Leads, Prospects and current Customers, in addition to managing ongoing opportunities. Responsible for managing a Support Service team, ensuring compliance with SLAs and acting as a facilitator to improve the quality of deliveries. Support in resolving conflicts and removing impediments, ensuring that demands are successfully completed. Preparation and control of deliverables, including Indicator Reports, providing customers with a clear view of the progress of demands and the achievement of established metrics.

Tribunal De Contas Da União - Tcu

I was responsible for the implementation and documentation of ITIL processes, such as Change, Release and Problem Management, following the best practices proposed by the ITIL Library. To drive the progress of the team and processes, I developed action plans and helped define OKRs together with the team, in line with the Definition of Done (DOD) agreed by the client. For a clear view to the interested parties, I will prepare progress reports of the recurring demands, using performance metrics. In addition to conducting workshops to present and guide the performance processes, seeking to engage and train team members.

Quality And Governance Team - Performance In Federal Government Agency

Acting in the IT Services Governance team in several Federal Government Agencies at the same time;Process mapping, raising technical requirements for improvement implementations;Elaboration of Action Plans for the progression of the Governance maturity of the entire Superintendence;Elaboration of progress reports on recurring demands, providing insight to stakeholders based on metrics achievement collections;Conduction of improvement items in a collaborative way, seeking innovation and efficiency in the optimization of resources;Supporting the different teams that worked on the different contracts, maximizing the value of each client's delivery and facilitating the team's progress;Preparation of document models for the implementation of processes according to the best practices proposed by the ITIL Library and ISO 9001;Conducting training and workshops about ITIL Processes in an Infrastructure environment - focus on Change, Release and Problem Management Processes.Management of IT Services using ITSM tool with PinkVerify seal.

Ministério Do Desenvolvimento Regional

Ministério Da Integração Nacional

Bacharelado

Tecnólogo