Ana Capela Email & Phone Number

State Of São Paulo, Brazil

· Consultancy for Serasa company as a Product Owner in SecOps team;· Coordinating multifunctional teams to ensure quality and timely delivery of multipleprojects simultaneously (PMI and Agile);· Establishing strategic partnerships with stakeholders to ensure project success;· Maintaining detailed project records, including documents, reports, and meeting.

· Analysis of customer journey and identification of improvements;· Development of strategies to improve customer satisfaction and loyalty;· Customer satisfaction research and feedback collection;· Management of customer complaints and problem resolution;· Analysis of data and metrics related to customer experience;· Collaboration with internal teams to.

· Management of Marketing & Growth projects;· Management and strategy of rebranding campaign;· Management and strategy of Landing Page creation for products;· Schedule management;· SEO work for genomic brand positioning;· Relationship and management with agency;· Benchmarking for business strategies;· Monitoring of social media posts (Facebook, LinkedIn.

· Lead generation and management;· Webinars, events, and roadshows organization;· Campaign development;· Market mapping and analysis.

· Internal campaigns support;· Marketing projects management;· KPI analysis;· Support in the dissemination and implementation of the IR and institutional website.

· Project portfolio management;· Accontable for project life cycle (corporate IT);· KPI reports;· Business partner for HR, marketing, and legal team.

· Project portfolio management;· PMO processes creation;· Accontable for the project management tool project;· Status report.

São Paulo, São Paulo, Brazil

· Deal Quality Review;· Proposal analysis;· Internal and external controls;· Team integration event organization;· KPI reports.