Anagha C. Email & Phone Number

Nunawading, Victoria, Australia

-Report to General manager -Business Development plans for printing department in the company -Achievements -Won four contracts from major construction company 'Laing O Rourke' for printing works notification of major infrastructure projects -Achieved monthly sales of $100K in few months and ensured consistent monthly sales of min. $60K -Customer satisfaction and thereby customer retention-Provide monthly sales report and analysis-Ensuring excellent customer service by planning the resources accordingly. Always meeting the deadlines-Liaising with other department for internal jobs -Ensuring to achieve the department budget-Quoting, creating purchase order and invoicing the sales order-Coordinated with senior management to implement the new policy reforms brought out by NDIS-Other duties included that of Payroll, Reference check of vendors, preparation of training material and assisting with warehouse team with inventory data management

Melbourne, Victoria, Australia

-Client retention through best customer service and practices-Ensuring customer satisfaction-Providing them with all the relevant information -Leading team through the best practices and all the guidance needed to ensure best team output

Melbourne, Victoria, Australia

-Conducting Quantitative and Qualitative research to provide high quality data -Ensuring data integrity -Leading the team and coordinating with the Authorized officer for proper planning of where and how to conduct the survey-Did various market research studies for Public Transportation Victoria like Fare Complainance, PID study and did auditing of various public transportation devices-Market research done for various events like the Grand prix

Dandenong, Victoria, Australia

 Ensured quality assurance & quality compliance of various products with respect to international quality standards.

Brunswick East

 Designed & executed process to manage student enrollments. Lead team to maintain & update student records. Acquired new customers by organizing orientation & counselling for prospective students.

Burwood

-Answer questions from students on a variety of topics related to study, work and life -Offered exceptional customer service to students joining Deakin University -Campus tours to the new joinees- Utilize and refer students to a variety of online resources at Deakin University and beyond to facilitate academic success. - Work in a team to support students as appropriate.

Kuching, Malaysia

It was a team Internship that spanned spanned for three weeks duration. We were a team of four members who worked towards the common goal of increasing the marketability of 'The Green Heights Mall', Kuching, Malaysia. As a team we were able to successfully provide with strategic recommendations to increase the foot traffic at the mall.

Mannuthy, Thrissur

-Reported directly to Head of Human Resources-Member of grievance cell, resolving customer and employee grievances-Assisted and coordinated with other departments-Excellent interpersonal relationship with all staff and customers-Being an active and quick learner I was able to assist the recruitment team with documentation, background check, sourcing, conducting joining and exit formalities.-Active volunteer and representative in company events

Cochin Area, India

-Knowledge Process Outsourcing-Worked in two of the best teams in the company Blitzkreig and LXS.-Worked as a server administrator-Worked with Microsoft and Linux Server-Adhering to SLA -Providing excellent client support -Escalating tickets

Master Of International Business Administration - Mba(I), International Business, 70

Activities and Societies: -Volunteering as Orientation Ambassador -Presentation -Essay writing Units #Core Units Business communication.

Bachelor Of Technology - Btech, Electronics And Communication, 7.1

Activities and Societies: 1) Active volunteer of National Service Scheme(NSS) -Blood donation camp -Many social awareness camps which.

1St To 12Th Standard, Primary To Secondary Schooling

Activities and Societies: State level Athlete Active participant in Extra curricular activities like singing, dancing, presentation,

Diploma Of Project Management, Project Management

Activities and Societies: Jira, Agile software