- Customized Microsoft Dynamics CRM, including Attributes, Entities, Forms, Views, Ribbons, and Sitemaps.- Configured security roles, business units, teams, and field security profiles, with experience in production support and development.- Optimized the runtime of Omniscripts, DataRaptors and Integration Procedures using best practices.- Automated workflows to improve efficiency and ensure smooth implementation.

• Contractor at Cadence Design Systems through Vays Infotech Pvt Ltd• Design and deployment of enhancements and fixes for standard and custom Salesforce Objects such as RBAC and Approval Processes for Goal Letters and Workflows for Apttus Contract Management using declarative and programmatic tools• Requirements gathering, technical design, development, and testing of Servicemax enhancements, based on Force.com platform• Creation and deployment of Apex classes, triggers and test classes to maintain high code coverage and meet business needs• Worldwide Production support for Salesforce and creation of Knowledge Base Articles to facilitate issue resolution

• Creation and maintenance of the Apttus account creation webpage to automate the account creation process• Production support for Salesforce and Okta tickets and creation of users, roles, public groups, and security and sharing settings• Data manipulation using DML and SOQL, and data migration to and from SFDC using Data Loader and Data Import Wizard• Data analysis, report creation and automation to improve data management and production support using Salesforce and Excel• Cleanup of unused Data, Objects, Processes, Workflows, Reports, Dashboards, Apex Classes, and Triggers• GUI, functional and usability testing of the COS 2.0 (Cadence Online Support) Application