As a Technical Support Specialist (HC) at Automattic, I play a crucial role in bridging the gap between WordPress.com technology and user satisfaction. My responsibilities include:• Resolving Technical Issues: Diagnosing and fixing technical problems to ensure seamless operation of WordPress.com products.• Enhancing User Experience: Streamlining complex challenges to provide a smooth and enjoyable user experience with our technology.• Providing Compassionate Assistance: Addressing user concerns with empathy and professionalism to support their needs effectively.• Deep Product Knowledge: Leveraging extensive knowledge of WordPress.com to offer insightful solutions and guidance.• Collaborative Problem Solving: Working closely with team members to tackle issues and implement improvements.• Continuous Learning: Staying updated with the latest developments and best practices to continuously enhance my skills and service quality.I am committed to making every interaction with our products a positive experience and contributing to the success of our users.

Utility Ware is developing software/technological solutions to help solve Nigeria's everyday general technology needs and Africa at large. Solving one need at a time. I am a founding partner of Utility Ware, carrying out the below task;• Deployment of projects on AWS• M365 Administration and support expert• Frontend web development• QA testing of web application source codes• Troubleshooting techniques and fixed code bugs• Incidence management and root cause analysis• Participate in selecting and deploying appropriate CI/CD tools

• Quality Assurance review of the website.• DDoS Attack mitigation and protection setup.• Managing technical department team members.• Technical support on hosting, domain, nameserver, DNS management, and email services.• Cloud solution continuous integration and deployment on AWS

• Develop and update website content• Support and monitoring of the company's websites and web resources for 99.99% uptime.• Quality Assurance review of the website.• Website maintenance and regular updates of frameworks, CMS, Plugins, etc.• Technical support on hosting, domain, nameserver, DNS management, and email services.

• Support and monitoring of clients' websites for 99.99% uptime.• Developing and implementing highly responsive websites and web applications.• Frontend web development.• Quality Assurance review of websites.• Website maintenance and regular updates of frameworks, CMS, Plugins, etc.• Technical support to clients on hosting, domain, nameserver, DNS management, and email services.• Technical documentation (such as; steps and how to, knowledge base, process, and procedure, etc.)