G. Anaid Crosby Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

• Responds quickly in crisis situations that involve children in abusive or neglectful states. • Interview the case reporter, schools and healthcare professionals, family members, children, and examining children to assess current or future risk to children. • Collaborate and work with the family to determine strengths, needs and actions in order to create a plan to maintain protectiveness and safe environment for children. • Enter contact, document all relevant information to develop a written record.• Respect for all cultural diversity among families, co-workers, and all related contacts. • Committed to child safety by adhering to policy and procedures.

Process cases such as initial applications, renewals, reapplications, changes & missing information. Interview clients or authorized representative to collect factual information to determine benefit eligibility on the client’s case. Ability to recognize if client is providing false information and follow policy and procedure to report client to fraud. Uses job aids, collateral sources and utilizes secondary government assisted programs such as Data Broker to verify income, employment and immigration status to process cases. Calculate income and resources to determine financial eligibility and process changes to clients benefits. Explain to client requirements, program benefits and client’s rights and re-sponsibilities. Documents case records to maintain factual and confidential client records. Assist Lead worker with resolving complaints and escalated issues. Performs well in a team environment. Adheres to established policies and procedures. Maintains open and professional communication with customers, colleagues and vendors.

Edinburg, Texas

I started off as a cashier and moved up to a customer service cashier. In less than a year I got promoted to a full time position and got promoted again as a cashier team lead. I have numerous duties. I supervise cashiers, monitor and audit their daily performance. Check change needs daily and order change as necessary, paying special attention to events that may impact change deliveries or needs. Authorize voids, returns and exchanges. Keep tidiness of my section and handle opening and closing procedures of the store. And I assist to managers as necessary.

Bachelor Of Arts (Ba), English Language And Literature/Letters

Activities and Societies: The GalleryEmphasis in Creative Writing

English Language And Literature, General