Ana Isabel Silva Email & Phone Number

Lisbon, PT

+ Manage the planning and coordination of export and import shipments, collaborating with various stakeholders including freight companies, customs agents, and our 3PL warehouse. Ensure smooth paperwork and information flow while addressing any arising issues+ Manage business relationships with service providers while aiming to enhance logistics.

+ Supervise and coordinate inbound and outbound operations with 3PL warehouse, ensuring order fulfillment, addressing discrepancies and resolving disputes+ Plan and manage transport and product deliveries according to customer needs and business plan objectives+ Guarantee timely approval and accurate reconciliation of invoices for 3PL and transport.

Lisbon, Portugal

+ Provided customer support, including responding to customer inquiries, processing orders and resolving issues+ Collaborated with cross-functional teams to improve processes and enhance the customer experience and satisfaction+ Contributed to forecasting, planning, and executing supply chain strategies aimed at optimizing inventory levels and enhancing.

Lisbon Area, Portugal

+ Directly assisted on average 50 customers per day with their enquiries providing excellent customer service+ Designed, implemented and monitored pharmaceutical care plans to optimize the patients’ health-related quality of life, and achieve positive clinical outcomes+ Ensured day-to-day inventory management and control operations including: purchasing.

County Dublin, Ireland

+ Prepared and ensured appropriate stock at all times of baked goods and various foods necessary to execute the breakfast and brunch menus. Café served on average 1500 people a week+ Developed and executed a lunch menu focused on modern Portuguese cuisine + Helped redesign the brunch menu to reflect change of seasons and in season produce

Lisbon Area, Portugal

+ Provided instruction to middle school students (grades 5 to 9) on a small-group basis, and assisted them with homework and preparation for tests and exams+ Worked with parents to manage their expectations and provide an outcome that they were seeking + Guided students in developing effective study and organizational skills+ Helped students improve.

Professional Three-Month Certificate Cookery Course, Completed With Merit (>85/100%)

+ 1-week stage at Luna Restaurant + Participated in the pop-up restaurants nights at the school. Prepared and cooked within a team, a.

Professional Development Program, Marketing

Relevant Courses: Marketing and Management: Basic Principles. Customer Behavior. Markets - Segmentation and Commercialization. Marketing.

Professional Development Course, Urban Farming

Relevant Topics: The soil. Building raised garden beds. Composting. Identification of some diseases and pests/treatments.

Integrated Master (3+2 Program), Pharmaceutical Sciences

Relevant courses: Public Health, Pharmaceutical Care, Pharmacology, Pharmacotherapy, Clinical Biochemistry, Pharmaceutical Law and Ethics.