Help establishing a new customer support team for Data Analytics tools (in-house developed and third-party). Designing and documenting the support processes as well as ramping-up with the technologies to be supported. Providing internal customer support for the tools, via Slack channels. Tasks description:- Developing and applying metrics of performance for the support team. Technology used: SQL and in house tools (Idash).- Creating of performance dashboards in Google Data Studio and its presentation to the stakeholders.- Seting up of Slack workflows to automate support tasks within the channels. Design of custom emojis to classify messages.- Designing and documenting of the internal processes related to the support team. - Assisting to stand ups and sync meetings to be up-to-date with the in house developments supported, as well as learning about third-party software features and enhancements.

I'm working as a Power Bi specialist, gathering, prepearing and creating visual models of business data to produce informative dashboards and reports. I also design and give Power BI training courses.

I worked as data specialist at the Transport Secretary of Buenos Aires City Goverment. Some of my tasks included: - Gathering and preparing data from different sources (databases, Excel/Sheets documents) to produce informative dashboards and reports in Power Bi.- Developing dashboards and reports to monitor real-time transport data (use of API-REST, API SOAP and web services)- Designing metrics to monitor performance, response time and consistency in data.- Performing analysis to guarantee data quality and accuracy.- Developing scripts in Python for data transformation or data load.- Running and adapting scripts in R, for data transformation.- Designing and giving Power Bi training courses internally.

I've worked as an IT Consultant, designing and developing small solutions, writing IT procedures based on local normative (especially for banks) and best practices, as well as technical user manuals. I also did general data management, like CRUD in SQL databases, Access databases and data validation in spreadsheets. Remote log controls and issues investigation was one of my tasks.

I conducted IT audit assignments, assessed the findings and developed recommendations, on the basis of the audit plan established.I developed appropriate tests to validate the flow of information throughout different bank's processes, its completeness, accuracy and integrity. I participated in special audit assignments such as internal fraud investigation in branches, anti-money laundering processes and controls and the validation of credit risk assessment internal tools.On annual basis, I evaluated the accomplishment of Circulars "A" 4609 and "A" 5374, issued by the Central Bank of Argentina

Sarbanes Oxley compliance projects: I scoped and conducted walkthroughs and designed appropriate tests throughout different areas such as credit and collection, sales, IT and industrial process. IT General Controls: I evaluated profiles and control access, disaster recovery procedures and other IT policies and I reviewed Windows and AS400 configurations. I supported on accounting audit for business processes and Information Technology issues.I manly used ACL for data validation.While in PwC, I attended the following courses:• Actualization FIA (SOX) – Focus Integrated Audit • ACL (Audit Command Language) • Evaluating Controls in a Windows, Unix and Database Environment• ADV - SAP ITGC - SAP Overview E-learning - SAP Business Processes• Basic Access & Advanced Excel (Microsoft Office)• Oracle Training Suite

I served as the first point of contact for health professionals seeking technical assistance over the phone. I performed remote troubleshooting through diagnostic techniques or, if it wasn't possible, in situ. I fixed configuration problems, backed up data, and reinstalled operating systems. Fixing printers, changing toners or configure them was also part of my job.