Analía Croatto Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

Greater Houston Area

- Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing PSAV’s sales process and methodology.- Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through www.psav.com, venue booking system, or other sources as assigned.- Effectively collaborate with vendors and other departments/divisions of the company to capture and service events.- Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.- Understand event cost structure and incorporates this into solution designs according to established profitability guidelines.- Maintain a healthy pipeline at all times that ensures achievement of established revenue targets.- Ensure all known opportunities are in CRM and completely accurate and updated at all times.- See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely.- Ensure all SOPs related to the job and any new initiatives/programs are implemented.- Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.

Houston, Texas Area

- Manage multiple meetings and events on a daily basis. - Work in conjunction with Executive Chef, Director of Banquets, and all responsible hotel departments to ensure quality services. - Productive and effective pre-planning -Coordinate catering support services (flowers, entertainment, decoration, AV, etc.) - Top Catering Sales Manager for 2017. - Sell and service accounts up to 450 guests exceeding $600,000 in revenue. - Individual production for 2017 Goal of $412,320; achieved total revenue of $631,436 leaving me at 131% over my goal. - New Business Development 2017 Goal (New Accounts) of $131,308; achieved total revenue of $195,183 leaving me at 135% over my goal. - ESS (Surveys): Overall Event Experience 2017 goal of 80%; accomplished the year at 100% of my goal. - ESS (Surveys): Intent to Recommend 2017 goal of 80%; accomplished the year at 100% of my goal. - Crossover 2017 Goal of $130,000; achieved total revenue of $131,445 leaving me at 101% over my goal.- Solicitation 2017 Goal of 352, accomplished the year at 1,071 over my goal. - Maximized catering revenues for 2017 - bonus every quarter by upselling.

Houston, Texas Area

- Worked as a liaison between Meeting Professionals/Catering Customers and all operating departments to ensure a high standard of organization and guest service throughout all convention and banquet meeting areas. - Worked with establishment managers and event coordinators to ensure adequate personnel and appropriation of accommodations were present for event success. - Proactively monitored customer functions, spending 95% of each day interacting with meeting professionals and attendees to ensure customer satisfaction; reviewing all relevant written communications (Group Resumes, Daily Event Lists, Event Orders, etc). - Verified accuracy of room sets prior to the start of the first event to validate meeting specifications as determining proper setup, timeline, specific guest needs, buffets, action stations, etc. - Continually inspected for cleanliness and maintenance of all function space, public areas, and banquet areas; coordinating with all operating departments to ensure top product quality. - Responsible for communicating any event changes in a timely manner to relevant operating departments and to the Convention/Catering Manager responsible for the group. - Followed all company and safety and security policies and procedures; reporting any maintenance problems, safety hazards, accidents, or injuries.

Houston, Texas Area

- Point of contact for all SPG Guest, including Ambassador and VIP guests. - Collaborated with rooms division to ensure that each guest has a memorable experience. - Responsible for closing and responding to Hot Alerts and Corporate Files. - Answered calls in accordance with established procedures and respond to guest problems and/or requests courteously.

- Acknowledging the guest at first sight and offer assistance, name recognition, property greeting, offering reading material and engaging in conversation. - Responsible for changing menus frequently accordingly to adjustments by Executive Chef.- Managed reservations & sale package promotions. - Responsible for executing customers' special requests.

10370 Richmond Avenue, Suite 125 Houston, Tx 77042

- Represented Chamber of Commerce at social events and ribbon cuttings. - Responsible for informing members upcoming events. - Guided members to the involvement of the Chamber.- In charge of delivering HWCOC plaques to new members. - Assisted Event Coordinator before and during the event. - Filed Paperwork & answered phone calls from prospect and active members. - Assisted accounting manager on special projects.

710 Waugh Dr. Houston, Tx 77019