Ana Olvera Email & Phone Number

San Antonio, Texas Metropolitan Area

San Antonio, Texas, United States

Coordinate agenda and facilitates Meetings. To include executive summaries and meetings notes. Plan, schedule and execute all stages of a project. Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets.Establish scope, priority and perform detailed business impact analyses in support management decisions. Lead discussions with key stakeholders to communicate information learned from analyses and provide input into line of business strategy development.

San Antonio, Texas, United States

Utilize a variety of Analytical techniques to solve problems and address business objective set by the enterprise through the use of NICE Speech Analytics software. Make independent decisions when necessary and support internal and external processes and workflows.

San Antonio, Texas, United States

Research and resolve complex member disputes related to Deposit Accounts while consistently ensuring regulatory compliance.

San Antonio, Texas, United States

Handle customer inquiries, complaints, billing questions and payment extension/service request. Manage a high-volume workload within a deadline-driven environment. Met and exceeded monthly goals for sales and customer satisfaction. Provide detailed and accurate accounts of customer calls for prevention of future audit issues. Consistently meet and/or exceed supervisor expectations.

Project Management Certification, Project Management

Associate'S Degree, Legal Assistant/Paralegal