Marketplace Sorted is an Amazon Brand Management and Growth Firm specializing in scaling established brands to optimal levels of growth on Amazon’s global marketplaces. With our extensive knowledge of Amazon FBA, 3P, and Amazon Vendor, 1P, and a highly skilled team of Amazon experts, adaptable infrastructure, and market-leading resources, we operate as a strategic partner and an extension of your team.

As an Amazon Product Specialist, I am responsible for managing the inventory, purchase, and sales of products. I lead efforts to conceptualize, develop, and introduce new features and enhancements that keep existing products relevant to their target customers and that continue to perform along the parameters defined within the product business plan.This role involved;- Manage product inventory and forecasting- Manage purchases from the Amazon store- Manage overall… Show more As an Amazon Product Specialist, I am responsible for managing the inventory, purchase, and sales of products. I lead efforts to conceptualize, develop, and introduce new features and enhancements that keep existing products relevant to their target customers and that continue to perform along the parameters defined within the product business plan.This role involved;- Manage product inventory and forecasting- Manage purchases from the Amazon store- Manage overall sales- Aggressive retail buying - get and negotiate pricing- Review product listings- Audit the website monthly to ensure images and information are correct- Assists in business discovery sessions that get to the heart of potential customer needs, to define the product’s real target audiences.- Assists in product research activities including developing surveys, conducting contextual interviews, developing user personas, reviewing client materials, and conducting formal and informal usability studies- Participates in the conceptualization, development, and launch of new features and enhancements for the products you are responsible for Show less

As the Customer Service Representative, (CSR), I act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.My core responsibilities are;- Manage large amounts of incoming calls- Generate sales leads- Identify and assess customers’ needs to achieve satisfaction- Build sustainable relationships and trust with customer accounts through open and interactive… Show more As the Customer Service Representative, (CSR), I act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.My core responsibilities are;- Manage large amounts of incoming calls- Generate sales leads- Identify and assess customers’ needs to achieve satisfaction- Build sustainable relationships and trust with customer accounts through open and interactive communication- Provide accurate, valid and complete information by using the right methods/tools- Meet personal/customer service team sales targets and call handling quotas- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution- Keep records of customer interactions, process customer accounts and file documents- Follow communication procedures, guidelines and policies- Take the extra mile to engage customers Show less