Trish Johnston Email & Phone Number

Puyallup, Wa, Us

Instructor for Prosci Change Management programs

Seattle, Washington, United States

Enabling technologists to level up through curated learning journeys, workshops, and events with a focus on 21st Century Skills

Seattle, Washington, United States

-Cultivated Starbucks’ human centered design (HCD) practice by co-chartering the LUMA Dojo, a Starbucks-specific HCD Community of Practice, engaging with 200+ employees through facilitation coaching and bi-weekly lunchtime learning sessions.-Developed/trained 100+ employees on HCD as a LUMA Certified Instructor.

Greater Seattle Area

-Led a team of 3-5 developers, managing intake and work delivery to support multiple strategic initiatives, balancing team time between projects and addressing maintenance/tech debt in the POS code base. -Served as a lead to other Technical Product Managers on multiple key initiatives, taking ownership of the prioritization and communication for multiple development teams. -Drove new initiatives through intake, sizing, prioritization/tradeoffs, and development in service of stakeholders across Starbucks business.

Greater Seattle Area

-Spearheaded the creation of team charter and road map for 8 data and software engineers, moving them from siloed individual projects to a cohesive development team with sized and prioritized backlog of user stories.-Designed and programmed self-refreshing team dashboard in Power BI, integrating data from multiple sources including Smartsheet, Sharepoint, SQL Databases, and 3rd-Party APIs.-Built and maintained ad-hoc data queries and analysis to drive decision-making on projects and provide operations support for sustainment issue resolutions.

Seattle

-Designed and executed the POS interface for a new espresso product launch in 10K+ stores, generating over $50M/year in incremental revenue.-Consulted as POS subject-matter expert on the reinvention of product and marketing intake processes, enabling the accurate capture and dissemination of promotion data for over 4K item changes/year.-Managed the POS lifecycle of beverage products for Starbucks’ national POS system, serving 1.8B customers across 35K endpoints and driving $7B+ in annual revenue.-Created and managed Kanban boards, User Stories, Implementation & Deployment Plans using JIRA and Confluence.Completed two 12-week learning journeys comprised of over 200 hours of instructor-led content on Human-Centered Design, Rapid Prototyping, Storytelling, Hadoop, Azure Databricks, Spark, and Power BI led by industry pros Cooper, Navicet, Microsoft, and Kidd Corp.

Wenatchee, Wa

-Managed the upgrade of fiber internet services from Broadband Passive Optical Network BPON to Gigabit Passive Optical Network GPON for over 1,000 customers, in conjunction with Chelan County Public Utility District.-Coordinated scheduling, dispatch, and billing support for the Professional Services, Guardian Security, ShoreTel and SkyFi site builders divisions, encompassing 15 technicians and 3 network administrators.-Built and maintained the company intranet using Wordpress and Active Directory integrations.

Seattle, Wa

-Engineered and drove implementation for the modernization of Starbucks Retail cash reconciliation system, ensuring the accurate and timely accounting of over $1B/month in cash sales, while decreasing manual human intervention by 80hrs/week.-Managed the data flow of 3.5M+ records a month for 15K+ stores across 7 countries and 35+ banking institutions.

-Managed Revenue, AP, AR, and Payroll cash account reconciliations for 7 global markets totaling over $1B a month. -Delivered monthly revenue and expense analysis reporting and outlier analysis to senior management -Built ad-hoc SQL queries against AS400 and Oracle relational databases to support identification and resolution of Revenue Accounting issues

Accurate revenue reporting, cash reconciliation expert, expense analysis for 10,000 stores across 7 global markets.

Managed all revenue accounting functions including daily reconciliation of cash and credit movement, retail sales posting, accruals, and monthly bank reconciliations for over 700 stores in the UK, Ireland, France, Germany, and Netherlands

Bachelor Of Science - Bs, Technological Entrepreneurship And Management

General Education