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If you’re ready to build products that end users will love, we should talk. I've helped create products that have delighted 5 to 150,000+ people. My unbridled curiosity, obsession with data, and deep respect for the user experience allows me to drive the creation of successful products no matter the user base, methodology, or technology used. My decade-long career in tech began with an early obsession with the connection between people and products. As a child, my mother would sit me in front of cartoons on Saturday mornings. I would happily play, ignoring the sounds of Bugs Bunny in the background, until the squeaky voices and silly pictures gave way to the snappy jingles of commercials. I loved listening to people talk about all the features in a new Ford, or the differences between a Wendy’s burger and “those other guys” (spoiler alert: it was the beef).As I grew older, my love of commercials gave way to a love of technology. Whether it was playing Nintendo with my grandmother (she played a mean game of Legend of Zelda: A Link to the Past) or connecting with people around the world on ICQ, I knew that I wanted to be right in the heart of it all.Although my love for technology was strong, certain aspects started to bother me. When Microsoft came out with the original Xbox, I bemoaned that the controllers were too unwieldy for my daintier hands. When downloading on Napster became mainstream, I wished for a way to legally obtain digital copies.At the height of my complaining, a friend suggested I try beta testing. I got myself into a test group, and I was hooked. For the first time, my voice had the ability to shape the products around me. Some betas died off, but others went on to spawn products we still use today, like the Swype keyboard or the augmented reality game Ingress, which became the technological precursor to Pokemon Go. I’ll admit, there’s a bit of a rush in seeing a product you’ve had even the smallest impact on be embraced by the world.
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Product ManagerNordstromPuyallup, Wa, Us -
Prosci Change Management InstructorStarbucks Mar 2024 - PresentInstructor for Prosci Change Management programs -
Product ManagerStarbucks Dec 2022 - PresentSeattle, Washington, United StatesEnabling technologists to level up through curated learning journeys, workshops, and events with a focus on 21st Century Skills -
Human Centered Design InstructorStarbucks Oct 2019 - PresentSeattle, Washington, United States-Cultivated Starbucks’ human centered design (HCD) practice by co-chartering the LUMA Dojo, a Starbucks-specific HCD Community of Practice, engaging with 200+ employees through facilitation coaching and bi-weekly lunchtime learning sessions.-Developed/trained 100+ employees on HCD as a LUMA Certified Instructor. -
Technical Product ManagerStarbucks May 2021 - Dec 2022Greater Seattle Area-Led a team of 3-5 developers, managing intake and work delivery to support multiple strategic initiatives, balancing team time between projects and addressing maintenance/tech debt in the POS code base. -Served as a lead to other Technical Product Managers on multiple key initiatives, taking ownership of the prioritization and communication for multiple development teams. -Drove new initiatives through intake, sizing, prioritization/tradeoffs, and development in service of stakeholders across Starbucks business. -
Data Engineer & Technical Product ManagerStarbucks Oct 2019 - May 2021Greater Seattle Area-Spearheaded the creation of team charter and road map for 8 data and software engineers, moving them from siloed individual projects to a cohesive development team with sized and prioritized backlog of user stories.-Designed and programmed self-refreshing team dashboard in Power BI, integrating data from multiple sources including Smartsheet, Sharepoint, SQL Databases, and 3rd-Party APIs.-Built and maintained ad-hoc data queries and analysis to drive decision-making on projects and provide operations support for sustainment issue resolutions. -
Systems Analyst & Product OwnerStarbucks Nov 2015 - Oct 2019Seattle-Designed and executed the POS interface for a new espresso product launch in 10K+ stores, generating over $50M/year in incremental revenue.-Consulted as POS subject-matter expert on the reinvention of product and marketing intake processes, enabling the accurate capture and dissemination of promotion data for over 4K item changes/year.-Managed the POS lifecycle of beverage products for Starbucks’ national POS system, serving 1.8B customers across 35K endpoints and driving $7B+ in annual revenue.-Created and managed Kanban boards, User Stories, Implementation & Deployment Plans using JIRA and Confluence.Completed two 12-week learning journeys comprised of over 200 hours of instructor-led content on Human-Centered Design, Rapid Prototyping, Storytelling, Hadoop, Azure Databricks, Spark, and Power BI led by industry pros Cooper, Navicet, Microsoft, and Kidd Corp. -
Operations CoordinatorLocaltel Communications Jan 2015 - Nov 2015Wenatchee, Wa-Managed the upgrade of fiber internet services from Broadband Passive Optical Network BPON to Gigabit Passive Optical Network GPON for over 1,000 customers, in conjunction with Chelan County Public Utility District.-Coordinated scheduling, dispatch, and billing support for the Professional Services, Guardian Security, ShoreTel and SkyFi site builders divisions, encompassing 15 technicians and 3 network administrators.-Built and maintained the company intranet using Wordpress and Active Directory integrations. -
Business Systems AnalystStarbucks Dec 2011 - Jul 2014Seattle, Wa-Engineered and drove implementation for the modernization of Starbucks Retail cash reconciliation system, ensuring the accurate and timely accounting of over $1B/month in cash sales, while decreasing manual human intervention by 80hrs/week.-Managed the data flow of 3.5M+ records a month for 15K+ stores across 7 countries and 35+ banking institutions. -
Accountant IiStarbucks Coffee Company May 2011 - Jan 2012-Managed Revenue, AP, AR, and Payroll cash account reconciliations for 7 global markets totaling over $1B a month. -Delivered monthly revenue and expense analysis reporting and outlier analysis to senior management -Built ad-hoc SQL queries against AS400 and Oracle relational databases to support identification and resolution of Revenue Accounting issues -
Accountant IStarbucks Coffee Company Apr 2009 - May 2011Accurate revenue reporting, cash reconciliation expert, expense analysis for 10,000 stores across 7 global markets. -
Accounting Rep TechnicalStarbucks Coffee Company Jan 2007 - Apr 2009Managed all revenue accounting functions including daily reconciliation of cash and credit movement, retail sales posting, accruals, and monthly bank reconciliations for over 700 stores in the UK, Ireland, France, Germany, and Netherlands -
Sales AuditorStarbucks Coffee Company Aug 2006 - Dec 2006 -
Customer Service SpecialistStarbucks Coffee Company Feb 2004 - Aug 2006 -
Customer ServiceQwest Communications Jun 2003 - Aug 2003 -
Customer ServiceMicrosoft 2001 - 2002
Trish Johnston Skills
Trish Johnston Education Details
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Technological Entrepreneurship And Management -
General Education
Frequently Asked Questions about Trish Johnston
What company does Trish Johnston work for?
Trish Johnston works for Nordstrom
What is Trish Johnston's role at the current company?
Trish Johnston's current role is Product Manager.
What is Trish Johnston's email address?
Trish Johnston's email address is tr****@****ail.com
What is Trish Johnston's direct phone number?
Trish Johnston's direct phone number is +120638*****
What schools did Trish Johnston attend?
Trish Johnston attended Ira A. Fulton Schools Of Engineering At Arizona State University, Seattle Central College.
What skills is Trish Johnston known for?
Trish Johnston has skills like Accounting, Customer Service, Process Improvement, Microsoft Excel, Financial Analysis, Microsoft Office, Account Reconciliation, Outlook, Sales, General Ledger, Powerpoint, Data Analysis.
Who are Trish Johnston's colleagues?
Trish Johnston's colleagues are Chad Kalisky, Anika Wilson, Kyle Mcclelland, Anna Leigh, Shauna Davis, Yixin Huang, Jahee Moore.
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