Mariia Smirnova Email and Phone Number

◦ Creation and refinement of specialized datasets to optimize chatbot training, resulting in increased accuracy and relevancy in model responses. This involved sourcing diverse, high-quality data to train the chatbot on real-world language patterns and improve its adaptability across varied scenarios.◦ Successfully improved the chatbot's user experience by elevating its response quality, reducing redundant information, and adding creativity, leading to a significant uplift in user engagement and satisfaction metrics.◦ Recognized for exceptional attention to detail and elevated to the role of Reviewer, overseeing and assessing the quality of other trainers' work. Implemented feedback mechanisms and quality standards that contributed to more efficient, high-caliber training processes and streamlined the improvement of chatbot responses across the team.

◦ Processing, verification and record keeping for investment products.◦ Creating and processing corporate actions events.• Working experience with National Clearing System and SWIFT messaging using ISO 15022.• Following AML/KYC processes• Performing screening on clients against sanctions.• Periodically evaluate existing clients according to established policies and procedures.• Preparing reports to Ministry of Corporate Affairs.◦ Maintaining communication and relations with internal and external key stakeholders from multiple locations.◦ Due to regular work with colleagues from an adjacent team, I learned to prioritise work and negotiate with team leaders.◦ All work performed was entirely in English.

◦ Achieved and exceeded sales targets set by management (several times became the best sales specialist in St. Petersburg).◦ Assisted in mentoring and training employees.◦ Served as a member of the Volunteer Technical Support Team because of my interest in technology.◦ Participated in the Mini MBA Practitioner Programme conducted by Citi's sales department managers, defended a business project in Moscow entitled "Leadership in Employee Training. Best leadership practices for building employee engagement in the learning process".◦ On my own initiative, I received training and was on rotation in the payroll client department when Citi needed it.

◦ Achieved and exceeded sales targets set by management (several times became the best sales specialist in St. Petersburg).◦ Actively showed initiative, which allowed me to become a backup of manager in the fifth month of work.◦ Assisted in mentoring and training employees.◦ Served as a member of the Volunteer Technical Support Team because of my interest in technology.