Achieved and maintained a Forbes Five-Star standard for in a high occupancy, luxury hotel. Provided upscale and personalized services to guests of all backgrounds and cultures traveling from around the world. Presented several group training sessions for the Point-of-Sale (POS) software. Extensive knowledge in spirits, wine, and food pairings • Discreetly and confidentially handled guest payments and personal information

Contributed to significant improvement in customer engagement by providing exceptional service, while managing the bar and restaurant • Meticulously maintained the company’s system of accounts and ensured all books and records were preserved to verify and support all transactions . Created new cocktail recipes each season, while consistently improving a rotating wine/beer list. Actively recruited, hired, and trained all service staff . Tracked and controlled daily food, beverage, and labor costs to optimize profits. Provided comprehensive leadership for a work group that consisted of supervisors and individual contributors; developed schedules, established performance standards and conducted performance and pay reviews. Accurately calculated commission percentages for wait staff payroll

Executed a professional, yet fun environment for patrons and staff .Fully stocked and prepared the high-volume bar. Interacted with guests to build a professional relationship, while also assessing the needs of every guest. Effectively handled customer complaints and special requests. Operated order management systems for customer intak . Trained new employees in a fast-paced bar and restaurant protocol. Expertly handled the end-of-day closing process and financial reconciliation

Assisted in processing accounts receivable, accounts payable, and tag and title applications. Prepared checks, calculated billing statements, and managed inventory records. Prepared monthly account reconciliations and adjusted journal entries. Oversaw existing accounting programs and made process and system improvements to enhance efficiency. Performed timely month-end closing and submission of financial statements for senior leadership. Ensured proper safeguard of confidential documents

Managed day-to-day operations of a $2.4 million a year establishment. Executed weekly alcohol inventory control. Calculated commission percentages for wait staff payroll. Coordinated special events for government and corporate client.

Responsible for the overall leadership and direction of the store in the absence of the Store Manager or the Assistant Store Manager. The Shift Supervisor is responsible for ensuring the team has a clear understanding of goals, expectations, products, cleanliness, new directives and customer connections during the shift. Managed the shift requirements for labor, customer service and employee tasks, in accordance to company standards. Maintained a consistent and outstanding guest experience while supporting daily sales goals.