Ana Carolina Mello, B.A. Email & Phone Number

Windsor, Ontario, Canada

Windsor, Ontario, Canada

United States

Leamington, Ontario, Canada

As a Customer Logistics Representative, I was responsible to liaison between outbound freight retail channels, manufacturing planners and our 3PL provider at our Aphria One facility located in Leamington ON. I also created sales orders for 3PL order fulfillment and handling customer returns and disputes.My main responsibilities were:• Work closely with Manufacturing Planner to plan sales orders• Create sales order for 3PL fulfillment in Rootstock (ERP system)• Monitor sales order fulfillment, PO completion and finished good deliveries• Champion customer returns and disputes• Liaison between customer, manufacturing and 3PL provider to ensure smooth material flow• Assist in reducing logistic waste using Lean manufacturing principles• Assist management/marketing with logistic inquiries• Report on weekly and monthly key performance indicators.

Windsor, Ontario, Canada

• Respond to phone and email inquiries; provide customers and suppliers with direction, guidance and support • Process customer purchase orders; confirm product availability, pricing, freight method; generate order confirmations, invoice customers and send statements and updated price lists• Ensure products are ordered ahead of anticipated need; place purchase orders with vendors for stock items • Provide product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; create and maintain Customer Quotes• Build a client database; maintain customer database by inputting profile and updates; prepared sales reports.• Schedule, coordinate and prepare meeting documents, agendas, minutes and presentation materials• Handle customer concerns and complaints; ensure they are resolved in a timely manner; escalate when appropriate; communicate professionally with numerous departments to expedite resolution.

Rio De Janeiro Area, Brazil

• Organized and maintained manual / electronic filing, record retrieval and database systems; compiled, typed, processed and filed confidential and sensitive legal documents related to staff, labor relations, operations • Acted as a mentor, resource, trainer and coach for new clerical staff; provided direction and checked work• Co-ordinated and booked meeting rooms; attended meetings to take, transcribe and distribute minutes• Drafted, translated and processed documents, correspondence, reports, briefs, forms and graphs • Researched, located, compiled, assessed and analyze statistical data / information to prepare reports• Perform word processing functions; review all work product for correct grammar, punctuation and spelling• Laid out and translated monthly newsletters; created and edited social media posts; updated website • Arranged management appointments and travel schedules; made and confirmed travel logistics

Rio De Janeiro Area, Brazil

• Identified business opportunities and generated profitable sales in new /existing accounts• Build a portfolio of clients by actively researching appropriate customers• Maintained regular contact with existing clients to determine ongoing needs; promptly investigated and resolved any inquiries or concerns (scheduling, delivery, invoicing, etc.) • Created and maintained sales reports and key performance indicators using Excel and Outlook• Networked within assigned market and represented company at events, trade shows and meetings • Monitored competitive marketplace and noted shifts, patterns and trends that may impact business.• Managed inventory levels; recorded transactions and reconciled payments; issued receipts and invoices

Rio De Janeiro Area, Brazil

• Provided administrative information management and compliance support to Director and Managers• Received, balanced and recorded payments and completed receipts; processed invoices / requisitions• Organize and maintain schedules / calendars and set up appointments using scheduling software • Performed database searches; retrieved, processed and reported information as requested by Management• Maintained and coordinated manual and computerized record retrieval systems and electronic file database for documents, including file correspondence, records, reports; including filing, purging, scanning• Drafted, proofread and edited letters and memos, photocopied documents, sent facsimiles; collected, sorted and distributed mail• Maintained staff training management system; monitored, reported and tracked certificates to ensure compliance; scheduled training to ensure adequate coverage at all times• Assisted in the re design of policies, procedures and processes to support high quality service • Assist management to create guidelines, fact sheets, training manuals; coach, mentor, direct and train staff; • Used Word to draft compose correspondence, take minutes and write reports; Excel to enter and track statistics, PowerPoint to create management presentations’ Outlook for file /information requests

Rio De Janeiro Area, Brazil

•Translated literacy texts from English to Portuguese•Applied language skills such as grammar, syntax, semantics, style and appropriate terminology•Consistently completed work by deadline

Graduate Certificate, Human Resources Management, Program Gpa: 3.57

Bachelor Of Science In Journalism And Mass Communication - Bscs, Journalism And Mass Communication

Postgraduate, Organizational Communication, General