Ana Carolina Mello, B.A. Email & Phone Number

Windsor, Ontario, Canada

Windsor, Ontario, Canada

United States

Leamington, Ontario, Canada

• As a Customer Logistics Representative, I was responsible to liaison between outbound freight retail channels, manufacturing planners and our 3PL provider at our Aphria One facility located in Leamington ON. I also.
• Work closely with Manufacturing Planner to plan sales orders
• Create sales order for 3PL fulfillment in Rootstock (ERP system)
• Monitor sales order fulfillment, PO completion and finished good deliveries
• Champion customer returns and disputes
• Liaison between customer, manufacturing and 3PL provider to ensure smooth material flow

Windsor, Ontario, Canada

• Respond to phone and email inquiries; provide customers and suppliers with direction, guidance and support
• Process customer purchase orders; confirm product availability, pricing, freight method; generate order confirmations, invoice customers and send statements and updated price lists
• Ensure products are ordered ahead of anticipated need; place purchase orders with vendors for stock items
• Provide product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; create and maintain Customer Quotes
• Build a client database; maintain customer database by inputting profile and updates; prepared sales reports.
• Schedule, coordinate and prepare meeting documents, agendas, minutes and presentation materials

Rio De Janeiro Area, Brazil

• Organized and maintained manual / electronic filing, record retrieval and database systems; compiled, typed, processed and filed confidential and sensitive legal documents related to staff, labor relations, operations
• Acted as a mentor, resource, trainer and coach for new clerical staff; provided direction and checked work
• Co-ordinated and booked meeting rooms; attended meetings to take, transcribe and distribute minutes
• Drafted, translated and processed documents, correspondence, reports, briefs, forms and graphs
• Researched, located, compiled, assessed and analyze statistical data / information to prepare reports
• Perform word processing functions; review all work product for correct grammar, punctuation and spelling

Rio De Janeiro Area, Brazil

• Identified business opportunities and generated profitable sales in new /existing accounts
• Build a portfolio of clients by actively researching appropriate customers
• Maintained regular contact with existing clients to determine ongoing needs; promptly investigated and resolved any inquiries or concerns (scheduling, delivery, invoicing, etc.)
• Created and maintained sales reports and key performance indicators using Excel and Outlook
• Networked within assigned market and represented company at events, trade shows and meetings
• Monitored competitive marketplace and noted shifts, patterns and trends that may impact business.

Rio De Janeiro Area, Brazil

• Provided administrative information management and compliance support to Director and Managers
• Received, balanced and recorded payments and completed receipts; processed invoices / requisitions
• Organize and maintain schedules / calendars and set up appointments using scheduling software
• Performed database searches; retrieved, processed and reported information as requested by Management
• Maintained and coordinated manual and computerized record retrieval systems and electronic file database for documents, including file correspondence, records, reports; including filing, purging, scanning
• Drafted, proofread and edited letters and memos, photocopied documents, sent facsimiles; collected, sorted and distributed mail

Rio De Janeiro Area, Brazil

• Translated literacy texts from English to Portuguese
• Applied language skills such as grammar, syntax, semantics, style and appropriate terminology
• Consistently completed work by deadline

Graduate Certificate, Human Resources Management, Program Gpa: 3.57

Bachelor Of Science In Journalism And Mass Communication - Bscs, Journalism And Mass Communication

Postgraduate, Organizational Communication, General