Ana Hernandez Email & Phone Number

Chicago, Illinois, United States

Joliet, Illinois, United States

• Serves as client advocate for referrals. Providing goal-driven feedback to clients. While maintaining a productive climate and confidently motivating, mobilizing, and coaching clients to meet goals.
• Provided social service assistance to clients with diverse cultural and economic backgrounds
• Experienced in conducting intakes and assessments with the ability to handle a full client caseload of 20.
• Assists in the identification and improvement of service delivery. Services include career development,educational attainment, and connecting clients to referrals.
• Developed and implemented surveys with the objective of gaining client insight on services provided andservices needed in the program.
• Generated reports to share insights with the supervising team and drive the creation and implementationof new programs.

Joliet, Illinois, United States

• Serves as a client advocate and assists in the identification and improvement of service delivery.
• Assesses healthcare needs and identifies community resources.
• Conceptualized and collaborated to build and maintain social media presence for the program to reach theWill County residents and inform the community of COVID-19, updates, and resources.
• Translated vital information about COVID-19 and resources for the Spanish-speaking community
• Formulated, conducted, and analyzed surveys in both English and Spanish to collect data for Will CountyHealth Department on the most immediate needs of the residents during the pandemic.

Naperville, Illinois, United States

• Lead training of new server hires. Authored new training materials resulting in a more cohesive, concise and effective training process.
• Developed clear verbal communication skills, the ability to multitask and protected customers' sensitive information. Became an innovative problem-solver who would generate workable solutions and resolve guest.

Chicago, Illinois, United States

• Executed the training of over 25 Census field workers, and monitored their progress and performance.
• Responsible for planning, writing, editing and delivery of internal team communications to home office employees and census field workers.
• Managed internal review and approval process of timesheets for over 25 census field workers
• Oversaw distribution of new materials, sensitive information and equipment.
• Collaborated with cross-functional teams to execute planning and logistics for the completion of the Decennial census before changing the deadline.

Dekalb, Illinois, United States

• Produced content for NIU SQRL website, digital newsletter, and social media channels to inform students of upcoming events and development opportunities.
• Led group discussions, guest lectured, held office hours, and tutored undergraduate students.
• Graded exams, final projects, and research papers. Collaborated with professors in research efforts