Ana Moura Email & Phone Number

North Vancouver, Bc, Ca

São Paulo, Brazil

● Creating and implementing the Supplier Risk Management process for United Medical, a company that operates in the Brazilian pharmaceutical market with a portfolio of innovative products focused on Oncology, Hematology, Infectious Diseases, Central Nervous Systems, HIV and Rare Diseases, ensuring security and reliability.● Defining parameters and metrics to evaluate suppliers, ensuring that only those that provide adequate privacy and data security are hired. That increased credibility and minimised risks of data leaks by contractors since this action was taken.● Implementing OneTrust, a leading tool for privacy management at Petz, the largest pet shop network in Brazil, specialising in services and the sale of pet products. Automated their privacy program, ensuring the security of their customers' data and avoiding fines from data protection supervisory bodies.● Developing and disseminating information about security policies and standards for Eletromidia, Brazil's largest Media Out of Home company. Aiming to raise awareness among its customers and stakeholders about the good practices of keeping information secure, reducing the occurrence of incidents and data leaks to zero that could damage the organisation's image or generate penalties, impacting the company financially.

São Paulo, Brazil

● Acted on four projects to make companies compliant with the LGPD and increase the credibility of customers. These projects required technical skills such as understanding current legislation, data research and mapping, and contract analysis.● Personal data mapping, to define the legal basis for processing activities, the addition of privacy and data protection clauses in contracts with suppliers, the definition of channels to attend requests data subjects, developed and implemented privacy policies and ROPA - Record Of Processing Activities, ensuring the security of their customers' data and avoiding fines from data protection supervisory bodies.

São Paulo, Brazil

● Developed the corporate data model of 8 companies, mapping out their requirements to integrate their business areas, increasing the productivity of operational teams by 30%. The efficiency rate after this implementation also had a positive impact.● Supported the team responsible for developing internal systems helping them to standardise the procedures, from design to implementation of improvements. ● Created and implemented standard procedures and trained new developers and analysts, standardising the process and making it more efficient. Also, this reduced staff turnover, as each new team member would have all the required information systemically, feeling ready to work independently, with all the necessary information to provide the best solutions.● Configured Oracle and SqlServer databases to reduce the time spent on systems management, automating the interaction between areas within the company, integrating all business processes, reducing labour costs, and increasing efficiency.● Worked on the second level of support, dealing with incidents, resolving issues and service requests, and analysing problems, reaching 99% of the monthly SLAs. Created procedures based on the most common requests, increasing efficiency and customer satisfaction, achieving a rate of 4/5.● Implemented improvements on Oracle and SqlServer databases, using the change management process to ensure continuous improvement at all systems, reducing downtime to a 2% monthly rate, meaning that the systems were online 98% of the time.

São Paulo, Brazil

● Implemented the system upgrade from the original database to Oracle that integrates all internal systems, including financial, HR, suppliers, administrative and facilities, reducing the cost of software licenses by approximately 50 %.● Created and implemented procedures to standardise database objects and how the systems development team works by applying standard methods, reducing the cost of the various technologies required by previous systems.

São Paulo, Brazil

● Managed and configured Oracle databases for SAP, a popular business management software for SADIA, a major food producer, automating and integrating the company's business processes, bringing more efficiency and reliability.● Optimised how customer queries were managed and responded to, including implementing SLAs, increasing performance and problem analysis. Mapped out frequent issues and implemented procedures to quickly fix those, reducing downtime in 90% of the cases.● Implemented a new data model for SADIA's Export System, increasing its efficiency and reducing time and costs in foreign trade processes.

Recife, Pernambuco, Brazil

● Installed, configured and managed around 25 customers’ databases, ensuring security and reliability.● Designed and implemented the most efficient way to manage customer data models, using the "ERwin Data Modeler" CASE (Computer-Aided Software Engineering) tool for relational and dimensional data modelling. That brought efficiency in maintaining clients’ data models and higher productivity to the systems development team.

Recife, Pernambuco, Brazil

● Analised the company needs, creating a plan to configure and install the Informix database. This resulted in optimising data access and reduced time on generating financial reports, directly affecting the economic team's decision-making process.● Created and managed internal systems data models, writing the processes for each area of the business to increase the productivity of the operations teams.

Aracaju, Sergipe, Brazil

● Developed the Library Integrated System Data Model, which automated the systems used to control the book loans to students and other professors in the institution.● Taught 120 students on the subjects "Systems Analysis I", "Database", "Systems Design", and "Guidance of monographs", creating a trustworthy environment, inspiring creativity and open speech, and reaching an approval rate of 95% on those subjects.

Diploma Of Education, Business Administration And Management, General

Extension In Lgpd - Dpo And Data Protection Program, Lgpd - Dpo And Data Protection Program Governance & Compliance

Postgraduate In Project Management, Project Management

Postgraduate In Computer Science & Database Management |, Database Management

Bachelor, Law

Bachelor, Computer Science