-Accountable for achieving the timely and complete resolution of client issues, inquiries, projects and initiatives. -Build and maintain partnerships with relationship managers, project managers, IT and client support teams.Manage and support all aspects of projects, including account integrity and overall deliverables for clients.Articulate knowledge of system functionality to constituents from terms of files, reports, screens and processes.

-Accountable for building and maintaining partnerships with various constituents such as department managers, IT, project managers and client support teams in order to drive operational excellence to meet and exceed service expectations of clients .-Managed client voice applications by interpreting call flows, reports and various IVR tools -Developed expertise in IVR products as well as supporting applications such as Telcomm, Webservices, Card Activation and PIN management… Show more -Accountable for building and maintaining partnerships with various constituents such as department managers, IT, project managers and client support teams in order to drive operational excellence to meet and exceed service expectations of clients .-Managed client voice applications by interpreting call flows, reports and various IVR tools -Developed expertise in IVR products as well as supporting applications such as Telcomm, Webservices, Card Activation and PIN management Show less

Managed Illinois territory selling and consulting life science and chemistry reagents to academia and biotech/industrial accounts.

Worked independently and with distribution to grow the Illinois/Indiana territory selling cell culture and molecular biology products.

Performed Sales function for Solvay, Roche and Dura Pharmaceutical companies in Nebraska and Iowa regions.