Client Service Analyst
Greater Omaha Area
-Accountable for building and maintaining partnerships with various constituents such as department managers, IT, project managers and client support teams in order to drive operational excellence to meet and exceed service expectations of clients .-Managed client voice applications by interpreting call flows, reports and various IVR tools -Developed expertise in IVR products as well as supporting applications such as Telcomm, Webservices, Card Activation and PIN management… Show more -Accountable for building and maintaining partnerships with various constituents such as department managers, IT, project managers and client support teams in order to drive operational excellence to meet and exceed service expectations of clients .-Managed client voice applications by interpreting call flows, reports and various IVR tools -Developed expertise in IVR products as well as supporting applications such as Telcomm, Webservices, Card Activation and PIN management Show less