Anand Vaswani Email & Phone Number

Zillmere, Qld, Au

Brisbane, Queensland, Australia

Migrations: • Test data migration procedures.• Create and populate approval environment.• Perform test data migration(s) into approval environment and troubleshoot if any issues.• Walk key users and stakeholders through the approval environment.• As part of the approval process, help clients understand how to review and provide feedback on the migration to ensure a smooth final migration and transition to Gensolve software.• Perform final full database backup by obtaining complete backup of any files/letters/scanned documents from client.• Performs data migration into LIVE environment.• Process data exports upon completion of the client's software subscription.Sys Admin and Tech Support:• Build Windows/Linux servers using AWS as required by the business.• Renew SSL certificates and update them on servers when required.• Create instances, Task Definitions, Load Balancers and Security Groups using AWS when required.• Install, update, and monitor security on internal business devices.• Provide technical support to clients regarding Gensolve and related applications.• Create, review and update Business Procedures as required. • Provide troubleshooting and support at a technical level to the internal Support & QA Team who are responsible for supporting GPM and other software applications.• Testing of application changes, where required.• Deal with clients in a friendly and professional manner. • Adhere to the Key Performance Indicators set for the role.

Brisbane, Queensland, Australia

• Successfully providing IT support to non-technical and technical internal users personnel through calls and emails.• Troubleshooting and providing the solution by connecting remotely to the client’s devices.• Escalating unresolved issues to proper teams using the Cherwell ticketing system with designated priority levels.• Managing user groups and devices on the domain using Active Directory.• Evaluating and resolving technical problems for end-users efficiently to minimize downtime.• Staging the devices for the end-users allowing to automatically load the required applications on the device through SCCM.• Follow up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.• Remain up to date on the latest technologies and solutions applicable to company products to provide the best support to end-users.

Brisbane, Australia

I performed exceptional customer service towards a diverse range of customers throughout my shift. In evidence of this, I was awarded employee of the month, as well as multiple other customer service awards, in appreciation for going above and beyond in meeting customer needs in a friendly and informative manner. Among my responsibilities included opening and closing a shift, cash and card sales and stock processing, as well as knowledge and compliance with Workplace Health and Safety legislation.