Anand Vaswani Email & Phone Number

Zillmere, QLD, AU

Brisbane, Queensland, Australia

• Migrations:
• Test data migration procedures.
• Create and populate approval environment.
• Perform test data migration(s) into approval environment and troubleshoot if any issues.
• Walk key users and stakeholders through the approval environment.
• As part of the approval process, help clients understand how to review and provide feedback on the migration to ensure a smooth final migration and transition to Gensolve software.

Brisbane, Queensland, Australia

• Successfully providing IT support to non-technical and technical internal users personnel through calls and emails.
• Troubleshooting and providing the solution by connecting remotely to the client’s devices.
• Escalating unresolved issues to proper teams using the Cherwell ticketing system with designated priority levels.
• Managing user groups and devices on the domain using Active Directory.
• Evaluating and resolving technical problems for end-users efficiently to minimize downtime.
• Staging the devices for the end-users allowing to automatically load the required applications on the device through SCCM.

Brisbane, Australia

I performed exceptional customer service towards a diverse range of customers throughout my shift. In evidence of this, I was awarded employee of the month, as well as multiple other customer service awards, in appreciation for going above and beyond in meeting customer needs in a friendly and informative manner. Among my responsibilities included opening.