With illustrious experience of 25+ years in IT industry, PRINCE2 Practitioner & with in-depth exposure in managing strategic accounts, effectively managed large customer relationships in BFSI domain. Possess strong knowledge of delivery, domain, processes & various delivery models. Involved in strategic customer building initiatives & New Business Development.• Managed multiple large global strategic customer engagements ($16M + yearly run-rate) on Application Development & Maintenance with various delivery models (Fixed Price, Service Level Agreement) across multiple ODC’s• Experienced in directly engaging with US Sales team to add new logos as part of US–New Business team for around $10M• Expert in managing complex financials & driving profitability on strategic engagements• Strong people leader responsible for managing a diversified workforce of ~ 160+ practitioners across various location (US, UK & India)• Delivery excellence (Productivity Improvement, cost to quality, Innovation, Automation for TCO reduction)• Developed & managed large applications & testing teams• Part of erstwhile - Patni Global PMO team, this team compromises of Engagement Managers responsible for providing program specific large solutions• Experienced in building long term strategic customer relationships by adding Value Innovations/ Ideas & expanding business through cross sell & customer intelligence• Excellent people & customer management along with organizational skills• Led proven value-add initiatives resulting in time, money & cost avoidance• Well versed with various quality frameworks - ISO 9001, SEI CMMi, Six Sigma, SAS70, KPMGSpecialties: o Delivering Profitabilityo Growth of the account o RFP’s for new opportunities & existing businesso Forecasting business pipelineo Customer Satisfaction o People management o Talent Acquisition o Interface with sales, solution & other functions for new customer ideas & relationships