Anando Satria Putra Email & Phone Number

- Handling ERP system for B2B needs- Leading CS Team for Ensuring customer inquiries are well documented & get a resolution successfully.- Creating KPI for CS Team- Creating daily operation report- Sorting and verifying customer complaints and forwarding to the related team.- Act as a trainer in teaching how to use the system for internal and external online or offline (visit)- Create wireframe from low fidelity to high fidelity design, mockup to rapid prototyping for side project beside ERP System

- Creating image and video contents for social media needs.- Making an online and offline banners for branding and promotion.- Creating a sales team logo and designing a salesman uniform.

- Handling 3 communication and finance mobile applications project.- Monitoring the Network and Infra of each project and escalating them to the related team if troubles occurred.- Controlling the quality of the applications functions are work properly.- Creating image and video contents for digital marketing purposes.- Setting up to advertise on Google UAC and Facebook groups.- Making mockups of websites and mobile apps become a rapid prototyping.- Create wireframe from low fidelity to high fidelity design, mockup to rapid prototyping for side project beside ERP System

- Creating product briefs and user journeys for mobile applications.- Creating and monitoring developers’ activity plans.- Making application documents such as manual guide and FAQ- Completing the store listing for the application before being uploaded to the Google Console.- Controlling the quality of the applications.- Taking a note for any bugs found and escalated to related team.- Research and creating UI for better experience - Reporting the monthly results of the team activities.

Greater Jakarta Area, Indonesia

- Handling 3 communication and finance mobile applications project.- Making a SOP (Standard operating procedure) document for each project.- Ensuring customer inquiries are well documented & get resolutions successfully.- Controlling the quality of the application functions are work properly.- Monitoring the Network and Infra of each project and escalating them to the related team if trouble occurred.- Analyzing data from databases, Google Console and Google Analytics and processing it in weekly and monthly reports.- Ensuring and optimizing the ASO (Analytic score optimization) of each mobile application in a great position.

Greater Jakarta Area, Indonesia

- Collaborating with Telkom to handle a communication mobile application.- Ensuring 300,000 customer inquiries are well documented & get a resolution successfully.- Sorting and verifying customer complaints and forwarding to the related team.- Achieving the CSAT (Customer Satisfaction) 4.5 (5) of the total customer inquiries successfully..- Ensuring the ART (Average response time) score no more than 10 minutes.