Incident Engineer
Current• Collaborate with engineering and development teams to identify, debug, and resolve technical issues, ensuring the seamless operation of the Razorpay platform.• Utilize tools such as GitHub for version control, SQL for database management, Grafana for monitoring, and Coralogix for log analysis to enhance system performance and security.• Continuously monitor and improve the platforms performance, employing data-driven strategies to optimize code and system operations.• Maintain comprehensive documentation for incident management, including root cause analysis, system architecture, and resolution steps.• Enhance Razorpays technical infrastructure by implementing robust algorithms, optimizing data structures, and ensuring scalable software development practices.• Develop and execute automated scripts and processes to streamline incident response and minimize downtime, leveraging a deep understanding of the software development lifecycle.