Ana Filipa Neves Email & Phone Number

Remote

- Writing compelling, accurate content for different companies, respecting guidelines;- Respecting goals and deadlines;- Respecting SEO orientations;- Reporting to the Manager on any issues;- Working directly with proofreaders.

Lisbon, Portugal

Responsible for Books’ Marketing, Promotion, and Sales.- Creating and developing promotional material for the company, following brand guidelines;- Writing and developing content for the company's blog and advertising campaigns;- Creating marketing campaigns to keep the customers updated and engage with the group's published books;- Carrying out stock.

Lisbon Area, Portugal

- Managing incoming and outgoing packages, mail and deliveries;- Providing support for organizational projects as assigned;- Answering and route telephone calls quickly and efficiently;- Helping customers find what they want in the store, by email or by phone.

Remote

- Imagining a particular customer support situation and then writing up examples of things people might say on the phone;- Creating different sentences, using different kinds of words, different styles, writing variations of each sentence in a way that as many as new words would be used and in a completely different sentence structure;- Following specific.

Lisbon Area, Portugal

Replacement for ill colleagues or colleagues in training or vacation.- Helping customers find what they want in the store, by email or by phone.- Checking books availability and ordering.- Carrying out stock replenishment.- Maintain high standards of display & visual merchandising to ensure that the products were well presented.- Receiving deliveries from.

Lisbon Area, Portugal

- Leading guided walking tours in English.- Explaining the itinerary and schedule of the tour.- Providing significant information about each stopping point with an emphasis on its cultural and historical meaning. - Ensuring that clients have a stimulating experience of local offerings.- Maintaining a good relationship with local shoppers.- Send feedback.

Lisbon Area, Portugal

- Providing a friendly and helpful service to customers.- Helping customers find what they want in the store or by phone, not only school books, but also educational materials and games.- Carrying out stock replenishment.- Maintain high standards of display & visual merchandising to ensure that the products were well presented.

Lisbon

- Assisting customers with their queries and issues by phone and e-mail.- Forwarding important and serious matters to senior agents and other teams.- Investigating and solving service issues and personality conflicts between costumers.- Keeping records of customer interactions and actions taken.

Livrarias Bertrand

- Helping customers find what they want in the store or by phone.- Responsible for the daily management of the till in the absence of the senior members. - Receiving deliveries from suppliers.- Cataloguing books & performing inventory checks.- Assisting with regular stock checks and annual stock takes.- Developing, organizing, planning and promoting a.

Lisbon Area, Portugal

- Answering incoming calls regarding events and ticket information- Selling tickets in person and book them over the phone.- Responding to general customer inquiries received by email.- Front of House Assistant

Lisbon Area, Portugal

- Support the company in the implementation of its marketing campaigns.- Responsible for the partnerships development for the costumers’ card “Cartão Espectador CTC”- Creating & maintaining contact lists.- Involved in in drafting PowerPoint and Word pitches.- Assisting in organising promotional events.

Proofreading Course - Advanced Level, 16

Proofreading Course - Introductory Level, 17

Master'S Degree, Management And Cultural Studies

Master'S Degree, Culture And Communication

Licentiate Degree, Languages, Literatures And Cultures