Information Technology Support Specialist
Current- As an Information Technology Support Specialist at HDR, I provided advanced troubleshooting on complicated IT issues, diagnosed system problems, and participated in enterprise-wide IT projects.
- Collaborated with Systems Administrators to perform IT infrastructure processes and procedures
- Use dedicated software to monitor IT tickets and software inventory
- Generate software report using dedicated database software
- Provided training for enterprise applications upon request
- Matched client business needs to technology solutions for effective implementation