Information Technology Support Specialist
CurrentAs an Information Technology Support Specialist at HDR, I provided advanced troubleshooting on complicated IT issues, diagnosed system problems, and participated in enterprise-wide IT projects.• Collaborated with Systems Administrators to perform IT infrastructure processes and procedures• Use dedicated software to monitor IT tickets and software inventory• Generate software report using dedicated database software• Provided training for enterprise applications upon request• Matched client business needs to technology solutions for effective implementation • Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions• Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent resolution• Participate in enterprise-wide IT projects and initiatives• Diagnose system hardware, software, and operator problems• Provide advanced troubleshooting on complicated IT issues• Provide support for software applications• Provide desk side training upon request for enterprise applications