 Setup Desktops/ Laptops / Printer / projectors and other IT H/W assets. Provide Desktop/Application support as per the requests. Diagnose & Troubleshoot Desktop/ Laptop/ Printer & other hardware related issues. Use Service Now. Ticketing tool to monitor/communicate/escalate and resolve the IT related issues within the SLA. New Employee on Boarding – Assist new employees with on boarding from an IT standpoint Create asset allocation sheets Setting up the workstations Asset Management / Maintaining Inventory of assets, and their allocations Perform Asset tagging and deployment  Sending intimation to the admin for insurance coverage for the new added assets. Operating system deployment using SCCM/ Windows Intune - Azure. Installation of approved softwares on desktops and laptops as per the requests Resolution of problem and installation of software’s by remote software like Remote Desktop Connection, MSRA, Remote Control Viewer. Installing, Configuring and troubleshooting application software. Support remote software installations such as Win OS, SQL, VS, Java etc. Configure Outlook 2013 & 2016 Profile Protection – Replace, repair / disposition systems when necessary Maintain Network / LAN, Printers and other devices Coordination with ISP to troubleshoot any internet service related issue Provide preventive maintenance services for desktops, printers and other IT hardware assets. Coordinate with equipment manufacturers, vendors to resolve hardware issues. Support to Basic Citrix Related Issues

Systems:✓Experience working with Windows 2008 Active Directory domains.Network:✓To maintain Network Connectivity between all office. To resolve connectivity issues with the help Network team in case of any network break down.Desktop:✓Handling the calls and the tickets of the users using the tools I Support.✓Installation of Operating Systems Win-10.✓Operating system deployment using Windows Intune - Azure.✓Operating system deployment using SCCM.✓Configure Outlook 2013 & 2016 Profile.✓Installing, Configuring and troubleshooting application software.✓Resolution of problem and installation of software’s by remote software like Remote Desktop Connection, MSRA, Remote Control Viewer.✓Troubleshooting and Fault finding of Hardware related Problem.✓Taking the follow up with the respective vendors until it resolved.✓Configuring & Maintaining Network Printers.✓Maintaining Inventory of old and New Computers and Printers.✓Support to Basic Citrix Related Issues