Ananthakrishnan M Email & Phone Number

Kochi, Kerala, India

• Managing multiple lines of business across diverse locations within the health insurance back-office domain.• Guarantee uninterrupted service delivery through efficient stakeholder management.• Identify the gap within the team and facilitated with necessary trainings• Conducting weekly and monthly cadence calls with stakeholders.• Conduct performance reviews and define relevant KPIs, designing reporting formats to track• Plan and execute strategies to improve quality… Show more • Managing multiple lines of business across diverse locations within the health insurance back-office domain.• Guarantee uninterrupted service delivery through efficient stakeholder management.• Identify the gap within the team and facilitated with necessary trainings• Conducting weekly and monthly cadence calls with stakeholders.• Conduct performance reviews and define relevant KPIs, designing reporting formats to track• Plan and execute strategies to improve quality, turnaround time, and overall process efficiency. Lead corrective and preventive action plans• Work closely with the Manager/Group Manager to achieve SLAs and KPIs• Foster innovation through automation and process improvements• Prevent single points of failure by implementing cross-skilling initiatives. Show less

Kochi, Kerala, India

• Responsible to drive the transformation initiatives for HSBC and Lloyds, administering their banking programs.• Spearheaded KPI implementation and ensured governance within the PMO team across diverse projects.• Managed end-to-end lifecycle processes for candidate onboarding and offboarding across projects.• Conducted candidate interviews, facilitated onboarding procedures, provided training, managed billing and invoicing, allocated projects, oversaw staging, tracked timesheets… Show more • Responsible to drive the transformation initiatives for HSBC and Lloyds, administering their banking programs.• Spearheaded KPI implementation and ensured governance within the PMO team across diverse projects.• Managed end-to-end lifecycle processes for candidate onboarding and offboarding across projects.• Conducted candidate interviews, facilitated onboarding procedures, provided training, managed billing and invoicing, allocated projects, oversaw staging, tracked timesheets, and handled operational tasks.• Led internal quality audits and ensured compliance adherence.• Orchestrated collaboration among various functions including BMC, Risk Management, and S2P teams based on account requirements.• Successfully transitioned three processes to GDS.• Monitored expenditure and budget allocation for USBMC Show less

Bengaluru Area, India

• On-shore transition of Vendor Management• Off shore Transition of Accounts Payable• Accredited and certified for invoicing• Accredited and Certified for Vendor Management• SOP Preparation• Continuous achievement of SLE (Service Level Expectations) and stabilization of the process• Drive quality, productivity TAT through continuous improvement and proactive measures• Mentor new joiners• Cross training of resources and accreditation • Innovation driver for… Show more • On-shore transition of Vendor Management• Off shore Transition of Accounts Payable• Accredited and certified for invoicing• Accredited and Certified for Vendor Management• SOP Preparation• Continuous achievement of SLE (Service Level Expectations) and stabilization of the process• Drive quality, productivity TAT through continuous improvement and proactive measures• Mentor new joiners• Cross training of resources and accreditation • Innovation driver for the Project• Training sessions to New joiners on P2P • Remote transition of 5 processes• Reporting and preparation of Dashboards Show less

Bengaluru Area, India

• Captured complete knowledge transfer during Off-shore training • SOP preparation• Started Production by maintaining SLE (Service Level Expectations) and gradually reached SLA on continuous basis• Quality, Productivity and TAT were over and above the SLA throughout the tenure• Ramp up the invoice processing officially• Started to mentor the new joiners• Started knowledge capturing new process, Bank statement

Dubai

• Handling in-bound port activities of normal cargoes and Transshipment Cargoes• Preparing Final stowage plan for RO-RO vessels.• Work with the principals in providing PDA and FDA.• Monitoring import and export of more than 10.000 cars in every month• Berth booking and gang booking at various ports in UAE.• Decision maker of Direct Delivery/ Loading and discharging of Project cargo. • Acting as a negotiator between Shipping line and Shipper/ Consignee• Expert in… Show more • Handling in-bound port activities of normal cargoes and Transshipment Cargoes• Preparing Final stowage plan for RO-RO vessels.• Work with the principals in providing PDA and FDA.• Monitoring import and export of more than 10.000 cars in every month• Berth booking and gang booking at various ports in UAE.• Decision maker of Direct Delivery/ Loading and discharging of Project cargo. • Acting as a negotiator between Shipping line and Shipper/ Consignee• Expert in Handling Yachts.• Handling almost 3000 MT of project cargo in every month• Efficiently Handling Hub Operations• Executing the plan laid down by supercargo of the vessel irrespective of Break Bulk or RORO.• Work with the principals in providing a favorable and cost effective solution. Show less

Customs Clearance

Master Of Commerce, International Business (Logistics)

Bachelor Of Commerce - Bcom, Taxation

Hse, Business/Commerce, General