Ana Paula Gozzi Email & Phone Number

Campinas, São Paulo, Brazil

SAP AMS support for AB inbev US.

Brazil

SAP SD Functional Specialist working directly with the end user, development teams and other applications/support teams that interface with SAP SD. Promoting communication between these teams and meeting business needs.Resolving and coordinating incidents quickly and agility. Suggesting alternative solutions until the final solution of the problem.Customizing and updating tables. Support in the implementation of new countries, participating in the discovery phase.Courses and Knowledge:• Fundamentals of Agile Culture, Scrum Master, Mural, Design Thinking and other high-performance tools• Operations and transformation strategies using best practices• Development tools: Coaching, Mentoring, Shadow and Drop In• Business conduct and corporate culture guidelines• Courses in the area of ​​Customer satisfaction and service excellence, time management, leadership and project team building• Organizational culture and inspiration of leaders. Personal brand development and career development and strategies• Knowledge of cybersecurity and data privacy, information security, laws related to information and digital responsibility• Sarbanes Oxley (SOX), key control points and reports• Expertise in application and system access management• ITIL incident management and optimization of problem resolution• IOT Internet of things, communication between devices and the cloud. Artificial intelligence and its impact on transforming the world. User experience and interaction• SAPTEC Course• Support for global operations, in the order to cash area• Canvas, video production. Writing with intention• Soft skills, resilience, effective communication and storytelling, social responsibility, growth mindset, mindfulness, body language• Awareness and Prevention of sexual harassment and bullying• Propagation of the culture of diversity and social inclusion