Ana Xavier Email & Phone Number

Sydney, Nsw, Au

Antarctica

As an Operation's Assistant, I support the seamless execution of expedition operations, ensuring both guest satisfaction and operational efficiency in remote locations. My role requires a blend of logistical planning and teamwork to deliver exceptional, once-in-a-lifetime experiences for our passengers. As a Sales manager, I am responsible for driving sales performance and delivering exceptional customer experiences in a luxury retail environment. My role involves a unique combination of sales strategy and operational management to ensure the Expedition Cruise’s Boutique operates smoothly. Duties:• Equipment Management: I handle the setup, distribution and maintenance of expedition and guests’ gear/equipment, ensuring everything is in top condition for excursions. • Operational Support: I assist in coordinating expedition activities, from shore landings to onboard events, ensuring schedules run smoothly and all logistics are in place. This includes managing excursion’s equipment and liaising with various departments to ensure all aspects of operations are aligned.• Guest Engagement: I play a vital role in enhancing guest experience by providing information, assisting with inquiries and delivering exceptional customer service throughout the guest's entire onboard experience. My goal is to ensure each passenger feels informed, secure, and fully immersed in the expedition experience.• Sales Leadership: I prioritize creating a high-end, personalized shopping experience for every customer. Through relationship-building, I ensure customer satisfaction, offering tailored advice and services.• Team Collaboration: I work closely with the expedition team, guides, and onboard staff to facilitate communication and support the delivery of an outstanding guest experience. My role involves coordinating between departments while in preparation for the daily activities, helping the team adapt to changing circumstances, and ensuring smooth execution in dynamic environments.

Maldives

Duties:Create a positive shopping experience, helping customers choose the best product for their needsBe aware of subtle customer cues and respond appropriatelyUniquely representing various brands, being knowledgeable of products to properly address customer’s questions Meet sales projections and team targetsLend opinion and provide product informationBuild customer relationshipsPrepare and display new merchandiseAssist in receiving, sending and processing products shipmentDeal with customer’s complaints and refunds courteously and professionallyMaintain a standard of organization and cleanliness product floor to ensure a welcoming customer-friendly environmentTake inventory of merchandise and organize stock areas

Sydney, Australia

Flight Centre Travel Group is one of the world’s largest travel agency groups, it has company-owned operations in 23 countries and a corporate travel management network that spans more than 90 countries. It employs more than 19,000 people globally and has a total of 2800 businesses.DutiesPlan, book and craft the customer’s next personalized travel experience; Provide excellent customer service using outstanding communication skills, face-to-face, online and over the phone; Organize travels from end to end, through booking tickets and accommodation, securing rentals transportations, transfers, tours, travel insurance and other travel arrangements; Handle unforeseen problems and complaints and determine eligibility for money returns; create and update electronic records of clients; Collect and process payments; Keep financial statements and documents; Reach the revenue and profit targets

Sydney, Australia

Accor powers the business of hospitality with a holistic ecosystem of 33 brands, 4,800 hotels, and solutions in 100 countries.Duties:Organize and coordinate Business Conferences, Events and Weddings; Assist guests by providing information about the hotel and leisure options in the area; Ensure guest satisfaction at all times by answering their enquiries; Interact with guests to obtain valuable feedbacks about the service and the event, assuring communication and guaranteeing high level of service delivery; All sort of different events set up and preparation; Interact with suppliers to guarantee timely deliveries of food and beverage supplies;Solve customer and complaints proactively;Ensuring effective stock management; Manage weekly rosters

Sydney, Australia

Information Planet is one of the biggest educational agencies in Australia with over 20 years of experience with international students. The company has 3 offices in Australia which provide support to more than 14.000 students from Brazil, Peru, Colombia, Portugal, Czech Republic, Romania, Slovakia and Poland.DutiesRe-evaluating current business procedures; making changes and implementationsResearch and identify new business opportunities, including new customers, partnerships, products and servicesStudying current organizational structure and advising of relevant changes and proceduresOrganize, lead and monitor the IP Snow Trip tour groups' activities in order to ensure the overall safety and successful operation of each trip and to ensure the group is having a memorable travel experienceProviding clients with a detailed programme for the IP Snow TripPlan sales campaigns Reviewing and analyzing sales and preparing reportsPlanning and overseeing new marketing initiativesOrganizing and developing suppliers and negotiating commissionsSelect new members of staff, managing their performance against current performance indicators and offer advice for improvementTraining personnelAttending meetings, conferences and industry events

Sydney, Australia

Planning, organizing and coordinating all sorts of eventsGuiding workers according to their aptitudes, skills and according to the clients interestManaging aspects of bar operations, delivering outstanding customer serviceEncouraging the F&B team, seeking to achieve common goalsFilling reports

Coordinate staff meetings presentations; Website design in partnership with the IT department;Fashion design development, General marketing operations such as advertising, promotion, distribution, pricing and selling;Determine and implement the product mix, maintaining overall stock levels and managing the service standards of the business;Sell and provide a wide range of goods and services to customers, advising them on product use, application and key operation

Florianópolis Area, Brazil

Petitions Analysis, Appeal's Judgments Assistance, Filing, Customer Service.

Florianópolis Area, Brazil

Review, study and research laws and court decisions;Dealing with customers, directing them to the specific lawyers;Managing and organizing data;Filing reports

Advance Diploma In Tourism Management, Travel And Tourism Industry

Bachelor Of Law, Law

Education record