• Lead Generation• Data Mining• Social Media Management• Web Research

• Respond to chat inquiries and complaints• Prepared standard chat audit reports and quality input• Handled team calibrations and coaching sessions

• Email, calendar and contacts management• Online research and administrative tasks required by the client• Appointment setting

• Provided assistance to customers with their billing inquiries and disputes• Processed mobile plan and home internet bundle changes/upgrades• Coordinated with the appropriate team as necessary to resolve customerrequests and complaints• Provided basic troubleshooting steps for mobile devices and modems

• Handled incoming requests from customers and ensure that issues are resolved both promptly and thoroughly• Provided quality service and support in a variety of areas including, but not limited to: placing and tracking online orders, system troubleshooting

• Responsible for the dispatching and monitoring of invoices• Respond to correspondence as needed• Generate/create reports and other documents