Rita Neto Email & Phone Number

Porto, Portugal

Performing software project management functions in the workforce management area, functional analysis, customer support, training sessions, configuration and installation of applications, parameterization and troubleshooting through SQL Server, execution of version updates and performing software functional tests.Tools and Technologies: SQL Server, IIS, JIRA, MS Project, Visio, DokuWiki

Matosinhos

Main role details: • Consulting services on water supply and wastewater sanitation infrastructures;• Managing software implementation projects;• Assistance and support to customers;• Ticketing management;• Capturing business requirements to write user stories in JIRA Software;• Communicating with software developers on explaining of user stories and validating the end implementation of the requirements;• SQL querying to investigate, test and solve customer incidents requests;• Specifying strategic improvements to product;• QA/Functional software testing;• Software training;Tools and Technologies: PostgreSQL, SoapUI, JIRA, Service Desk (Ticket)

Occupational Health and Safety Unit, Communication and Complaints Management, Inspection Team Coordination, Water Safety Plan (PSA) and Water Quality Control Plan (PCQA):• OHS Management systems (ISO 45001:2018);• Developing hazard control processes, methods and programmes;• Measuring and audit the efectiveness of hazard control programs;• Preparing safety plans acoording to plans and objectives;• Mantain and manage equipment and process related to each project of health and safety;• Occupational safety coordination of external services and contractors;• Coordinating operational work of the water and sanitation detection team (ilicit acts and abusive connections);• Industrial effluents drainage licensing;• Technical communication and complaints management;• Implementing Water Safety Plan (PSA);• Monitoring and controlling the Water Quality Control Plan (PCQA);

Management and controlling of non-revenue water and wastewater: • Reduction and quantification of undue flows to the sanitation network;• Water losses management;• Network performance analysis;• Hydraulic modeling and infrastructure asset management;• Technical management of water flow meters;

Tutoring physics and maths to students of the 3rd cycle of Basic Education and Secondary Education, and study support room.

Master's Dissertation "Treatment of sugarcane vinasse effluents by combining coagulation, advanced oxidative processes (POA) and biological degradation in SBR (Sequencing Batch Reactor)", 17/20 Values.The research also resulted in the production of a scientific paper published by Journal of Cleaner Production.