Anas Al-Shoubaki انس الشوبكي Email & Phone Number

Amman, Jordan

Duties & Responsibilities:• Supervised customer service operations and quality assessment, evaluating calls and ensuring service excellence.• Directed departments in problem-solving and maintained high standards of customer satisfaction.• Analyzed performance metrics and data to drive continuous improvement and ensure compliance with SLAs.• Developed and documented process improvements to enhance service quality.• Supervised the completion and maintenance of customer service levels and agreed standards.• Implemented customer loyalty programs and retention strategies to improve customer satisfaction.• Managed KPI tracking and reporting, ensuring targets were met consistently.• Conducted regular training and development sessions for the customer service team.

Jordan-Amman

Customer service representative in addition to solving the problems of after-sales and through sales

Amman, Jordan

Duties & Responsibilities:• Handled customer interactions through multiple channels, ensuring accurate and timely responses.• Addressed customer inquiries and resolved issues with a positive and professional attitude.• Utilized CRM systems for tracking and resolving customer issues efficiently.• Contributed to team performance by achieving individual and team KPIs.• Gathered and analyzed customer feedback to identify areas for improvement.

Amman, Jordan

Duties & Responsibilities:• Managed customer interactions via calls, outbound calls, SMS, and other multimedia channels.• Provided accurate information and resolved inquiries with a positive attitude.• Ensured customer satisfaction and maintained a strong company image through quality service.• Utilized CRM systems to track and resolve customer issues efficiently.• Implemented customer journey mapping to enhance service delivery.• Monitored and reported on customer satisfaction metrics.

Amman, Jordan

Duties & Responsibilities:• Assisted customers in locating products and provided excellent customer service.• Contributing to sales growth and customer satisfaction.