Anas Nazzal Email & Phone Number

Dubai, United Arab Emirates

• For:1. Sun & Sands sports 2. Nike 3. Under Armour UADuties & Responsibilities:
• Monitoring cases, chat, calls & review email responses to provide trend data, quality reports, and feedback to Director, Member Connect.
• Participates in design of call / email monitoring formats and quality standards.
• Uses quality monitoring data management system to compile and track performance at team and individual level.
• Participates in Member listening… Show more For:1. Sun & Sands sports 2. Nike 3. Under Armour UADuties & Responsibilities:
• Participates in Member listening programs to identify customer needs and expectations.

Dubai, United Arab Emirates

• Duties & Responsibilities:
• Performed contact call center monitoring, evaluated and reported all agents within regional territory.
• Actively used quality management system to compile, track and trend agent performance.
• Communicated with center leadership and Corporate Customer Service Team and socialized call center performance and observed performance gaps.
• Analyzed call trends and identified agent and call center training opportunities and provided recommendations to… Show more Duties & Responsibilities:
• Analyzed call trends and identified agent and call center training opportunities and provided recommendations to management.

Dubai, United Arab Emirates

· Handling Daily Operations· Motivating the call center Agents. · Hiring and Training Staff· Evaluating Performance· Bringing out the best in others to achieve maximum performance· Following through on inquiries and projects to ensure completion· Managing the performance of others seriously but tactfully· Exhibiting patience in order to appease the most.

Dubai, United Arab Emirates

• Duties & Responsibilities:
• Resolve high level technical issues faced by Samsung Customers
• Assisted customers with their queries and problems by phone and e-mail.
• Handling general calls for All SAMSUNG products (Mastering especially; AV and HHP)
• Checking Hardware & fixing unexpected software failures through remote management.
• Advising agents and assisting to solve the escalated technical issues.

Dubai, United Arab Emirates

• Duties & Responsibilities:
• Answer the calls and respond to emails, handle customer inquiries, manage and resolve customer complaints, enter new customer information into system
• Process orders, forms and applications, identify and escalate priority issues, route calls to appropriate resource, follow up customer calls where necessary
• Advises present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems… Show more Duties & Responsibilities:
• Advises present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
• Keeps equipment operational by following manufacturer's instructions and established Customer Service Associate

Bachelor'S Degree, Banking And Insurance

Bachelor'S Degree