Ana Sylvia B. Email & Phone Number

Washington, District Of Columbia, United States

• Assist in managing the floor, allocating tasks during high-traffic times to ensure all customers receive excellent service
• Monitor and maintain visual merchandising standards daily according to the Visual Standards Manual, completing tasks 20% faster than average associates

• Maintain high-level product knowledge and help train new and current employees on best practices and policies and procedures.
• Ensure proper zoning on stage to support client needs and adjust staffing levels as needed
• Understand the store’s sales performance and business opportunities
• Engage with employees and clients

Washington D.C. Metro Area

• Provide expertise in best casework practices taking on 35% of the office's casework load. Extensive knowledge of Congressional constituent services and federal agencies’ constituent engagement protocols. Temporarily.
• Write drafts of press releases and help create a bilingual communications strategy
• Managed all English-Spanish translations of communications materials from the Congresswoman; leveraged bilingual skills to communicate with the Spanish-speaking constituents of Washington, DC
• Temporarily acts as the back-up to the Communications Director, when on annual leave. As such, readily responds to press inquiries and manages social media accountsServe as the point of contact between the.
• Develop and implement an outreach strategy that has increased the number of District residents reached by 30% per quarter
• Researched and analyzed data on how to respond to constituent requests via casework; corresponded with various public agencies at the behest of constituents

Washington D.C. Metro Area

• Facilitated the daily operations of the Committee during two busy campaign cycles, providing support to the Chief Operating Officer.
• Managed fundraising call-time schedule and booking of meeting and event rooms.
• Drafted policy briefing memos for events.
• Translated documents for campaigns and opinion polls.
• Identified prospective donors for the Finance Department.
• Interviewed, hired, and managed interns

Northern Virginia

Translated press releases and contents of website from English to Spanish. Helped maintain and expand campaign finance database by researching prospective donors.

Master Of Science - Ms, Communication, General

Bachelor Of Arts (Ba), Political Science

Activities and Societies: Student CouncilMember of Student Council for the College of Social Sciences.