• Successfully launched and managed a one-stop IT solutions startup focusing on internet service provider, cloud provider, general IT contracting, IT consulting, and software house.• Developed and implemented strategic plans.• Led a team of professionals, providing expert guidance and support.• Developed e-rentut apps to simplify prosecutor's prosecution plan in East Java High Court and all state prosecutors in the province of East Java, Indonesia. Managed a team of developers to design and implement the application, resulting in increased efficiency in the prosecution process.• Designed and developed Training Administration Apps to help trainers and training institutes run more efficiently. Implemented cloud-based tools and real-time reporting to streamline the training process and improve tracking and analysis.• Established an internet service provider in Sidoarjo, Indonesia, to help equalize the internet access and speed across the region. Designed and implemented the network infrastructure, managed budget and resources, and ensured compliance with local regulations.

• Demonstrated on-time and accurate planning of IT infrastructure for Indonesia and Malaysia, ensuring scalability, reliability, and cost-effectiveness.• Strictly followed IT Standard Operating Procedures (SOPs) for regional employees, managing user authorization, access approvals, and compliance.• Maintained high network and server uptime, adhering to security norms and achieving zero security breaches.• Received positive feedback from internal stakeholders, reflecting excellent service delivery and user experience.• Successfully maintained vendor service level agreements (SLAs) related to installation, maintenance, cost, and issue resolution.• Ensured adherence to IT policies, including hardware/software allocation, usage, troubleshooting, and security protocols.• Managed system audits, addressing deviations promptly and ensuring closure of non-conformances.• Effectively managed IT budgets for the region, optimizing resource allocation.• Provided support for managing user security access to the ERP application and other applications within Global IT.• Troubleshot issues related to O365 products (email, OneDrive, SharePoint, Teams), managed account setups, and access control.• Monitored ERP application connectivity, promptly resolving any connectivity issues.• Managed ERP printer server setup across different countries, providing troubleshooting support.• Utilized Microsoft Azure Infrastructure security dashboard to monitor vulnerabilities, take necessary actions, and escalate as needed.• Provided technical support for new implementations, ensuring seamless adoption of technology solutions.

• Lead a team of 5 IT staff responsible for supporting 7 companies within the Satoria Group and coordinating with department heads for daily operational needs related to IT• Coordinate with department heads on a daily basis to address IT-related operational needs.• Collaborate with the GA and procurement teams to manage IT inventory.• Ensure that all business units within the Satoria Group have a well-functioning network and infrastructure to support daily operations.• Implemented Oracle Netsuite and assisted in its integration within the organization.• Implemented IT governance and ITIL V2 using GLPI for improved IT operations.• Assist the team in completing IT help requests and providing technical support to end-users.• Implemented DevOps practices for in-house applications using gitlab and docker.• Assisted the team in maintaining servers, networks, and data centers.• Prepare and submit reports to the IT Manager on a regular basis.

• Collaborate with the GA and procurement teams to manage IT inventory.• Ensure that all business units within the Satoria Group have a well-functioning network and infrastructure to support daily operations.• Assist the team in completing IT help requests and providing technical support to end-users.• Implemented DevOps practices for in-house applications using gitlab and docker.• Assisted the team in maintaining servers, networks, and data centers.• Prepare and submit reports to the IT Manager on a regular basis.

• Develop expansion plans with Area Manager, Finance Accounting Manager, and Director• Lead 3 IT infrastructure teams across 7 companies in East Java, Jakarta, Kalimantan, and Sumatra• Coordinate with branch managers for administration and IT needs of each business unit• Map business process & business development strategies• Implement and migrate 2 local fully customized ERP systems (Meta AOS & Ewebacc) in 7 companies with 35 branches around Indonesia• Implement Orange HRM and coordinate with GA for inventory• Ensure data integrity and prevent any power abuse or fraud• Ensure proper IT infrastructure setup for Kawasaki, Vespa, TVS, Piaggio, Moto Guzzi, Aprillia, Hyundai, and Castrol Dealers to meet daily operational needs• Support the team in completing IT help requests and maintain servers, internet connection, and ERP• Train users using Linux and ERP for daily operational needs

• Provide technical support to customers via phone, email, or in-person, troubleshooting issues related to internet connectivity, network equipment, and software configurations.• Perform on-site visits to customers' premises to install, configure, and troubleshoot network equipment and ensure seamless internet connectivity.• Collaborate with other teams, such as network operations and engineering, to resolve complex technical issues and address customer concerns.• Conduct network diagnostics and analysis to identify and resolve network performance issues or outages.• Configure and optimize network routers, switches, and other equipment to ensure optimal performance and security.• Document and maintain accurate records of customer interactions, technical issues, and resolutions.• Provide training and guidance to customers on using internet services and equipment effectively.• Keep abreast of emerging technologies and industry trends to provide proactive and innovative solutions to customers.

• Spearhead efforts to ensure that hotel guests and staff have seamless and high-speed internet connectivity.• Oversee bandwidth allocation to ensure equitable distribution for front-of-house (FOH), back-of-house (BOH), and back-office (BOD) operations.• Monitor and optimize network systems, including Cisco Switches, Avaya VoIP, MikroTik, and NVR, to achieve peak performance.• Conduct routine maintenance of critical IT infrastructure, including servers and network components, to guarantee uninterrupted system operations.• Execute troubleshooting procedures for both hardware and software issues, promptly resolving problems to minimize disruptions for guests and staff.• Prepare for group check-ins by ensuring all guests have immediate access to essential internet services and required systems, contributing to a seamless check-in process.• Provide specialized IT support to executive guests during their stay, ensuring their technology needs are met with precision and professionalism.• Manage IT-related aspects of hotel events, such as video streaming and setting up VPN connections to guest offices, ensuring events run smoothly without technical hitches.

• Troubleshoot software and hardware issues and provide prompt resolutions to ensure uninterrupted operations for airport employees and passengers.• Install and maintain enterprise software such as SAP, Tax Application, Microsoft Office, and other relevant applications to support various airport departments.• Ensure all employees receive fair bandwidth and optimize network performance to support smooth operations and user experience.• Monitor and maintain access points throughout the airport to ensure reliable and secure network connectivity.• Provide programmer support by assisting with coding, software development, and debugging tasks.• Install and maintain hardware and network peripherals such as computers, printers, scanners, and network devices to ensure their proper functioning.• Create data summaries and reports to track and analyze IT performance, system utilization, and user satisfaction.• Prepare new staff PC/laptop setups, including installing software, configuring network access, and ensuring proper functionality.• Connect site-to-site Cargo Terminal to Administration Office Building with a wireless network to provide the cargo terminal with internet access.

• Troubleshooting for IT Issues.• Install and maintain enterprise software such as TaxApplication, Microsoft Office, and others.• Web Programmer Support• Installing and Maintaining hardware and networkperipheral.• Create Report.