Anastasios Nikolaidis Email & Phone Number

Saint Julian'S, Mt

Malta

· Coordinating Esports trading.· Verifying and creating the events.· Ensuring prompt settlement of events.· Investigating and resolving potential issues, including the escalation of time critical issues.· Offering front line support to In-Play & Pre-Game Traders.· Communicating with external sources and other internal departments.· Monitoring and maintaining regulatory requirements for our product across all platforms.

Saint Julian'S, Malta

Supervising and providing employees feedback.Assigning duties to specific employees based on role and department needs.Monitoring team performance and ensuring duties are executed efficiently.Dealing with crisis management efficiently, ensuring no or minimal disruption to the services.Ensuring all escalations to the relevant parties are communicated immediately when necessary.Managing employee requests and queries throughout the shift efficiently.Handling customer issues and employee disputes in the absence of management.Constantly assessing the workload and distribution depending on the situation, ensuring all agents are utilized in the most efficient and productive way.Ensuring SLAs are met, and work is completed in a timely manner.Completing all Ad hoc requests assigned by management in a timely manner.

Saint Julian'S, Malta

Malta