Steph Shenton Email & Phone Number

Stoke-On-Trent, United Kingdom

Responsibilities:• Management of multiple concurrent projects across several different areas of the organisation• Management of several projects aiding the transition from Primary Care Trusts (PCT) to Clinical Commissioning Groups (CCG)• Building, developing and maintaining strong professional relationships with contacts in multiple CCG’s• Liaison with internal departments to explore ideas for new software developments to ensure legislative compliance• Gathering and… Show more Responsibilities:• Management of multiple concurrent projects across several different areas of the organisation• Management of several projects aiding the transition from Primary Care Trusts (PCT) to Clinical Commissioning Groups (CCG)• Building, developing and maintaining strong professional relationships with contacts in multiple CCG’s• Liaison with internal departments to explore ideas for new software developments to ensure legislative compliance• Gathering and documenting detailed business requirements via one to one meetings and detailed group workshops, following tender processes, identifying suitable solutions and then working with third party suppliers to deliver new systems and software• Development and maintenance of all project documentation such as Business Requirements Documents, Project Registers, Risk, Action, Issue and Dependency (RAID) logs and Project ReportsAchievements:• Delivery of multiple public facing websites within deadlines in line with the move from PCT’s to CCG’s• Delivery of document storage and sharing functionality to each CCG via multiple mediums such as Microsoft SharePoint sites, intranet sites and secure access areas of the public facing websites• Working closely with the Web Development team to implement improvements to resource management processes and developing business proposals for team restructuring both ensuring that challenging deadlines were achieved even while the team was under resourced Show less

*Planning and execution of complex implementation activities over several phases of large projects*Leading cross-functional teams to deliver transformation change*Risk identification and management within the organisations risk management strategy*Issue resolution, including solution option presentation and recommendation to project board*Application of project management methodologies in a pragmatic and flexible manner*Manage and control multiple project budgets totalling… Show more *Planning and execution of complex implementation activities over several phases of large projects*Leading cross-functional teams to deliver transformation change*Risk identification and management within the organisations risk management strategy*Issue resolution, including solution option presentation and recommendation to project board*Application of project management methodologies in a pragmatic and flexible manner*Manage and control multiple project budgets totalling more than £20m*Developing effective relationships with stakeholders and colleagues from all levels of the organisation to aid decision making and drive successful outcomes*Staff appraisal, performance monitoring and development*Active member of departmental development forums and focus groups, including ‘buddying' of new starters*Operating and delivering within strong company values and customer orientated cultureAchievements:*Lead a project team to successfully deliver changes to financial systems and processes in line with FSA enforced timescales*Successfully managed multi-platform system implementations over successive weekends with minimal disruption to the business and customers*Implementation of a project to migrate funds clearance activity from RBS/ Natwest to Co-Operative Bank which subsequently avoided disruption to customers due to failed payments Show less

*Develop and own project workstream plans and report regularly on progress against these plans*Lead workstreams under the direction and guidance of project or programme manager*Own and manage project business case, budgets and risks and issues *Initiate market research and analysis, drawing recommendations for business development from the results*Project team leadership and day to day task and performance managementAchievements:*Delivered system and process… Show more *Develop and own project workstream plans and report regularly on progress against these plans*Lead workstreams under the direction and guidance of project or programme manager*Own and manage project business case, budgets and risks and issues *Initiate market research and analysis, drawing recommendations for business development from the results*Project team leadership and day to day task and performance managementAchievements:*Delivered system and process enhancements in personal loan arrears monitoring with benefits of £15m in previously uncollected debt and a reduction in the organisations loss provisions*Delivered mortgage process harmonisation and improvement across merged areas of the business bringing increased productivity and customer satisfaction Show less

*Analyse existing business processes and systems and present options for approach to meeting project objective*Work with impacted business areas to identify and document their requirements for a successful outcome*Set up and manage operational working party groups to drive successful delivery*Assess need and plan training schedules for colleagues impacted by change*Budget planning and forecasting and all aspects of project governanceAchievements:*Delivery of one… Show more *Analyse existing business processes and systems and present options for approach to meeting project objective*Work with impacted business areas to identify and document their requirements for a successful outcome*Set up and manage operational working party groups to drive successful delivery*Assess need and plan training schedules for colleagues impacted by change*Budget planning and forecasting and all aspects of project governanceAchievements:*Delivery of one integrated Treasury function across both heritage areas of the business following the merger of Co-operative Bank and Britannia Building Society*Set up and operation of a ‘Members Office' created to respond to customer and member questions and concerns in preparation for the Britannia AGM where the vote for Britannia Building Society and Co-operative Bank merger was held.*Engagement and buy in from senior business leaders and company executives on FSA capital management regulation. Delivered awareness sessions to this audience which gave them the knowledge required to demonstrate sufficient understanding to the FSA to gain approval to the organisations capital management strategy and to be commended on the level of understanding within the business Show less

*Work closely with Marketing to develop, build, test and launch new savings products*Maintain existing product configuration administering activities such as rate changes and large scale customer mailings*Ownership and resolution of user raised system errors via Redbox systemAchievements:*Key IT delivery role on the merger of Britannia Building Society and Bristol & West, responsible for product rationalisation activities and creation of Bristol & West products on Britannia… Show more *Work closely with Marketing to develop, build, test and launch new savings products*Maintain existing product configuration administering activities such as rate changes and large scale customer mailings*Ownership and resolution of user raised system errors via Redbox systemAchievements:*Key IT delivery role on the merger of Britannia Building Society and Bristol & West, responsible for product rationalisation activities and creation of Bristol & West products on Britannia systems which enabled speedy migration*Delivered market leading savings products on Britannia systems such as GEB ISA's and Child Trust Fund accounts*Involvement in a large scale, award winning IT project to upgrade all mortgage and savings administration systems. *Having sole responsibility for configuration and implementation of a new branch teller system which was rolled out to over 250 branches nationwide. Show less

Art, Design & Photography, Advanced Gnvq, A Levels

Gcse'S, 9 C+